Xyz Mortgage Consultants - Customer Feedback Survey
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4XYZ Mortgage Consultants – Customer Feedback Survey
Thank you for choosing XYZ Mortgage Consultancy where we aim to provide you with a fair, efficient
and courteous service at all times - together with clear information about the products and type of
service we offer. To help us monitor our performance - and identify any areas for improvement – we’d
be grateful if you would take a moment to complete our confidential customer survey. Please return
the survey to….
Please tick one answer from each question:
How did we perform?
1. How courteous was/were the staff member/s you dealt with?
Not courteous
o
Courteous
o
Very courteous
o
2. How confident were you in the knowledge of the sales consultant you dealt
with?
Not confident
o
Confident
o
Very confident
o
3. How well did we keep you updated about the progress of your case?
Not very well – I felt the need to chase
o
Well – I felt no need to chase
o
Very well – you exceeded my expectations
o
4. How easy was it for you to contact us to discuss your case?
Not easy
o
Easy
o
Not applicable
o
5. How efficiently did you feel that your case was dealt with?
Inefficiently
o
Reasonably efficiently
o
Efficiently
o
6. If a problem occurred, did we rectify it satisfactorily?
Yes
o
No
o
Not applicable
o
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Parent category: Life