Customer Satisfaction Survey Anti Social Behaviour Page 2
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1
2
3
4About Your Complaint
5. How quickly did we first contact you after
2. What kind of anti social behaviour did you
you complained?
complain about?
Other –
Noise nuisance
1 day
2 days
3 days
5 days
please
state
Rubbish
Graffiti
Pets
6. How did we contact you?
Problems with neighbours
Letter
Drug dealing
Telephone
Criminal activities
Email
Vandalism
In person
Other - Please state:-
Other - Please state:-
7. What information or advice did we give you
about your complaint when we first contacted
you?
3. Please tell us when you first complained to
us?
That we would investigate
0-2
1-2
2-4
4+
weeks
months
months
months
That we would do specific things to
ago
ago
ago
ago
prevent the incident recurring
That we could not take action because we
did not have enough information
4. How did you first complain to us?
That what you complained about was
Telephone
found not to be anti-social behaviour
Letter
That what you complained about was the
Email
responsibility of another organisation
In person
Other – Please state:
By both telephone and letter
Other – Please state:
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Parent category: Life