Customer Satisfaction Survey Anti Social Behaviour Page 4

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22. Overall, how satisfied were you with the
17. During the investigation, did we let you
service you received?
know who you would be dealing with?
Very satisfied
No
Satisfied
Yes
If so, who?
Dissatisfied
18. How satisfied were you with the decisions
Very dissatisfied
we made about dealing with your anti-social
behaviour complaint?
Very satisfied
23. How long did it take us to resolve your anti-
social behaviour complaint?
Satisfied
Under 1 month
Dissatisfied
2-3 months
Very dissatisfied
4-6 months
6-12 months
About Our Staff
20. As part of the service you received, did
24. Do you have any ideas for how we can
you feel that you have been treated fairly and
improve our service?
equally?
No
Yes
21. Please tell us how staff dealt with you
about your anti-social behaviour complaint:
Staff were:
Yes
No
Polite
Prompt in responding to me
Friendly
Approachable
Thank you for taking the time to complete this
Listening to my complaint
survey
Please return this survey to:
The Housing Management Team
Westway Housing Association
Ladbrook Hall, 79 Barlby Road,
London W10 6AZ

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