Customer Service Representative Cv
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1Edgar Reyes
123 Main Street, Baltimore, MD 12345
(555) 555-5555
POSITION
DESIRED: Customer Service Representative
SUMMARY OF QUALIFICATIONS
Highly professional Customer Service professional with 4 years of experience
Genuinely enjoy helping people
Highly skilled at finding creative ways to solve problems and maintain customer loyalty
Excellent communication and interpersonal skills
Computer literate and skilled in Microsoft Office
EXPERIENCE
Customer Service Representative
2009-2011
ACME Research INC. - Baltimore, MD
Responsible for gathering information for hospitals from recent patients about the care and level of service
they received during their stay
Exceptionally skilled at capturing timely, relevant, and actionable information from former patients -
affording client hospitals the opportunity to improve service, prevent problems, improve processes, and
increase customer satisfaction
Bar Back and Host
2008
Joe's Cantina - Baltimore, MD
Responsible for ensuring that all restaurant guests are greeted with a smile, seated and served in a timely
manner, and enjoy a superior customer experience
Prepared drinks, washed glasses, maintained bar cleanliness, and assisted with inventory management
Customer Service Representative
2006-2007
ACME Dental - Baltimore, MD
Delivered excellent customer service to customers by actively listening to understand their needs, then taking
appropriate action to process their insurance claims in a timely fashion
Responded to customer disputes with empathy and professionalism and found creative ways to resolve issues
and maintain high levels of satisfaction
Acknowledged as “A true customer advocate who genuinely seems to enjoy helping them”
Cavalry Scout
2009-Present
U.S. Army National Guard - Baltimore, MD
Locate and gather intelligence on enemy forces through mounted and dismounted patrols, and perform direct
action missions such as raids, ambushes, and demolition operations
Operate and maintain advanced weapons, communications, surveillance, and navigation equipment
Perform rescue, recovery, and support operations in response to national emergencies and natural disasters
Received the Maryland State Accommodation Reward and a personal letter of thanks from the Governor for
outstanding performance in support of the 2010 snow storm
EDUCATION
Student - University of Maryland - Pursuing Bachelors Degree in Business Management
High School Diploma, Damascus High School - Baltimore, MD (2007)
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