Resume Sample printable pdf download

Resume sample (experience and combine format)

J. E

XAMPLE

3 Any Road, Any Town, Manchester, AN1 1CV

Telephone:

0111 899 2255

Mobile:

07777 111 222

Fax:

0111 805 3599

Email:

PROFESSIONAL PROFILE

I am an enthusiastic and dedicated professional with extensive experience across all areas of retail management. An

exceptional leader who is able to develop and motivate others to achieve targets, I can demonstrate a strong ability to

manage projects from conception through to successful completion. A proactive individual with a logical approach to

challenges, I perform effectively even within a highly pressurised working environment.

OBJECTIVE

I am now looking to progress into a senior management position within the retail sector. I am therefore keen to find a

new and suitably challenging role within a market-leading organisation.

CAREER SUMMARY

1994-date

A&B Stores plc

SENIOR AREA OPERATIONS MANAGER (2002-date)



Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving

and surpassing Key Performance Indicators



Reporting to the Retail Operations Manager with responsibility for operational and people (320) management within

14 stores



Controlling management accounts with attention to essential criteria for net profit, including sales, shrinkage, wages,

write-off, cash control and store expenditure



Monitoring and controlling store compliance in all areas, including customer care, effective planning, staff training

and development, organisation and time management



Supporting management and staff to help create their own successful and productive team and become effective

team leaders



Maximising every sales opportunity by promoting the highest standards of customer care and recognising potential

development and training opportunities



Communicating daily with Customer Support Centre functions - Buying, Retail, Finance & Distribution – to ensure

effective control and operation of all areas



Reviewing and evaluating weekly KPI achievement and producing an end of week spreadsheet



Supporting and coaching Area Managers to reach their full potential



Deputising for Retail Operations Manager, responsible for whole region, incorporating 9 Area Managers

CUSTOMER SERVICES MANAGER (2000-2002)



Reporting to the Director of service quality, primarily responsible for 16,000 internal customers and all external

customers



Maintaining the Service Quality Customer Service Standards Library for the department



Developing a CD ROM training programme to be used in all stores, in line with customer service strategy

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