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Managing and developing stores’ monthly incentive programme and cost justifying
Supervising, motivating and developing team reward and recognition programmes
Handling and swiftly resolving customer complaints in a professional and effective manner
Creating and introducing in-store customer awareness and feedback forms with most useful results
CAREER SUMMARY continued
SPECIAL PROJECTS MANAGER – RETAIL & SUPPLY CHAIN (1999-2000)
Reporting to the Group Retail Director and charged with integrating One Stop systems to A&B
Introducing ambient grocery to the distribution centre, setting up new delivery schedules, training programmes and
rolling out into 400 stores
Designing effective store communication procedures to ensure the smooth running of all operations
Responsible for seasonal event management for the company
Investigating and understanding weekly shrinkage issues, producing a user friendly guide, and subsequently testing
and rolling-out
AREA OPERATIONS MANAGER (1997-1999)
STORE MANAGER (1995-1997)
Managing 7 convenience stores and becoming Training Store Manager for the whole region, manager of the Store of
Excellence and Area Manager Designate
Encouraging the highest possible standards of customer service from the team and maintaining the smooth day-to-
day operation of the stores
Maintaining good staff relations through effective communication, leadership, discipline and motivation
As Training Store Manager for all trainees, achieving the successful induction of 48 new employees
RELIEF MANAGER (1994-1995)
ASSISTANT STORE MANAGER (1994)
EDUCATION AND QUALIFICATIONS
B.I.I:
National Licensee Certificate
NVQ:
Retail Levels 1, 2 & 3
3 A Levels:
Economics, Mathematics & Chemistry (1994)
9 GCSEs:
Including English & Mathematics (1992)
KEY I.T. SKILLS
▪
Word, Excel, Access, PowerPoint, Internet & Email
PERSONAL DETAILS
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Parent category: Business