Sample Resume Template - Senior Manager


1 Any Road, Anytown AN1 1CV
Telephone: 01632 960 739 (Home); 07700 900 709 (Mobile)
Professional Profile
A dedicated and results-driven senior manager with a highly successful background in the achievement of
profitable business growth through the creation and execution of successful sales and marketing strategies.
Experienced in working with leading brands in the competitive retail and automotive industries with the primary
focus on exceeding expectations for customer service delivery while ensuring optimum brand impact. Possesses
excellent interpersonal, communication and negotiation skills and the ability to develop and maintain mutually
beneficial internal and external relationships. Enjoys being part of, as well as managing, motivating and training,
a successful and productive team, and thrives in highly pressurised and challenging working environments.
Career Summary
Freelance Consultant/Interim Network Development Manager
Project managing the redevelopment of the retail sales strategy across the UK market with the ultimate aim of
facilitating business performance improvements
Successfully developing multi-channel solutions including instigating a new HiQ Fast Fit Franchise
Playing a pivotal role in the design and development of a class-leading B2C eBusiness website
Working in close conjunction with external professionals to create and implement a retail network
representation plan
Actively involved in developing a new retail store concept and in redrafting all contractual agreements and
process/procedure manuals
Coordinating the pitch and scoping process for the selection of a staff training and development academy
Managing Director, BDW Contact Ltd
Fully accountable for the establishment and management of a new business arm specialising in the provision of
telemarketing services requiring the development of an independent customer base
Collaborating with professionals and third parties to set up the infrastructure for the company and coordinating
the recruitment, selection and training of 15 members of staff
Planning and organising a highly successful launch programme and driving the business forward to break-even
three months ahead of projections
Introducing a range of B2B and B2C services and facilitating the provision of 24-hour service by business
partnership in conjunction with an external agency
Operations Director
Providing management and support to up to 68 members of staff and motivating them towards the achievement
of optimum service delivery standards to facilitate customer satisfaction and maximum revenue generation
Maintaining full profit and loss accountability up to £5 million while achieving a year-on-year growth in
revenue of more than 10%
Initiating half yearly service reviews with major blue chip, retail clients and formalising account planning to
ensure best practice resulting directly in recognition for excellence in customer surveys
Developing and implementing new billing and forecasting systems which significantly improved overall
Enabling a 5% increase in actual gross margin in 1 year through the implementation of a staff incentive
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