Sales & Administration Job Description printable pdf download

Job Description

Sales & Administration

The Sales & Administration position is responsible for handling administrative activities related to store

accounting and operations, assisting in the sales of tires and wheels to customers, and completing other

duties as assigned by store management. Providing excellent customer service and completing work

according to company policies, procedures, and the Code of Conduct is crucial to this position and

underlies all Sales & Administration work activities and duty areas.

Essential Duty Areas

An employee must be able to successfully perform the essential duty areas of this position with or without a

reasonable accommodation.

Counter Operations:

Assists in counter operations by greeting customers; discussing customer needs and answering questions

related to merchandise, vehicle repairs, and other issues; accessing data on products and services for

proper vehicle application and fitment; providing product and service quotes and recommendations that fit

customers’ needs; referring customers to qualified employees as necessary; offering and selling customers

the Les Schwab Credit Program; scheduling service appointments; opening and maintaining work order

details in the store’s computer system; noting special instructions on customer work orders; providing

customers with job status and time to completion; invoicing quotes, customer orders, and/or work orders to

ensure accurate billing; processing warranties/adjustments/returns for merchandise; handling payment

transactions for completed jobs; and closing out work orders.

Store Accounting/Bookkeeping:

Assists in store accounting and bookkeeping procedures by completing and verifying accuracy of daily

cash counts and bank deposits; inputting, organizing, and reconciling invoices; processing payments for

accounts payable; preparing and distributing accounts receivable statements; preparing monthly sales/use

tax reports and Warehouse statements; processing Federal Excise Tax exemptions; preparing and

submitting vendor setup/change requests to the Accounting Department; and maintaining related financial

documentation.

Credit Program:

Assists in the administration of Les Schwab Credit Program by collecting information and reviewing credit

applications; discussing credit options with customers; using Les Schwab’s scoring system to determine

customers’ creditworthiness, making recommendations to management as necessary; informing customers

of decisions whether or not to extend credit; processing over-limit charges to customer charge accounts

with store management approval; discussing delinquent accounts with customers to solicit payment and

identify collection options; recommending and discussing courses of action related to past due accounts

with management and Credit Department; preparing and maintaining documents related to court filings,

repossessions, collection agencies, and write-offs; maintaining and verifying write-offs; reconciling pay-by-

invoice accounts; and processing billing transfers and inter-store account transfers.

Safety:

Maintains a safe work environment by monitoring store for safety hazards; monitoring, identifying, and

correcting unsafe work procedures or conditions; reporting safety issues to store management or safety

committee; and participating on store safety committees and attending store safety meetings; and following

Company policies and hazardous energy and materials procedures, and report violations.

Store Operations:

Assists in store operations by interacting with Headquarters to resolve problems such as credit account

issues, invoice billing issues, and problems with store computer systems; taking appropriate action or

discussing issues with management as necessary; assisting in processing new hire, OSHA, workers’

compensation, and liability documentation; and preparing employee time-entry for store management

verification.

Store Sales:

Promotes store sales by being aware of customers in the showroom; engaging customers inside the store

and on the phone; communicating inspection results; asking questions to identify customer wants and

needs; and referring customers to qualified employees as necessary.

05/17/2016

Notice: This job description supersedes all prior descriptions

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Sales & Administration Job Description

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