The Role is
Provision of all reception and administrative duties necessary to support the staff
and activities of the Dental Centre. The post holder will greet patients and
respond to direct, telephone or e-mail enquiries. They will work alongside the
dentist and nurse in a supportive role to ensure smooth running of the
appointment system and reception.
Source and nature of management provided
Staff management responsibility
Half of annual leave needs to be taken at the same time as the dentist.
Requirement for DBS check.
To attend regular practice meetings and staff training sessions that at times
outside the post holders normal working hours.
Main duties and responsibilities
To provide reception services to the Dental Centre.
To provide the Dental Centre with administrative support and assistance as
Booking and administration of all dental appointments.
Stocktaking and ordering of stationery, stores and material as required.
To ensure high levels of customer care and service delivery from the Dental
To greet all customers to the Centre, ensuring they are made welcome and
ascertaining their requirements, book appointments with the dentist and
passing on information as relevant.
To answer the telephone and ensure excellent customer care of all enquiries
made by telephone, email or letter.
To ensure the reception area is constantly neat and tidy.