Job Description printable pdf download

Job Description

Job title:

Dental Receptionist

Department/School:

Dental Centre

Grade:

Grade 3

Location:

Dental Centre

Job purpose

The Role is

Provision of all reception and administrative duties necessary to support the staff

and activities of the Dental Centre. The post holder will greet patients and

respond to direct, telephone or e-mail enquiries. They will work alongside the

dentist and nurse in a supportive role to ensure smooth running of the

appointment system and reception.

Source and nature of management provided

Dental Officer

Staff management responsibility

None

Special conditions

Half of annual leave needs to be taken at the same time as the dentist.

Requirement for DBS check.

To attend regular practice meetings and staff training sessions that at times

outside the post holders normal working hours.

Main duties and responsibilities

To provide reception services to the Dental Centre.

To provide the Dental Centre with administrative support and assistance as

required.

Booking and administration of all dental appointments.

Stocktaking and ordering of stationery, stores and material as required.

To ensure high levels of customer care and service delivery from the Dental

Centre reception.

To greet all customers to the Centre, ensuring they are made welcome and

ascertaining their requirements, book appointments with the dentist and

passing on information as relevant.

To answer the telephone and ensure excellent customer care of all enquiries

made by telephone, email or letter.

To ensure the reception area is constantly neat and tidy.

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Job Description