"One of the best ways to persuade others is with your ears – by listening to them. "
Dean Rusk, U.S. Secretary of State
"Become the world's most thoughtful friend."
H. Jackson Brown, Jr. Author
If you can learn a simple trick, you’ll get along a lot better with all kinds of folks.You never really
understand a person until you consider things from his point of view…until you climb into his skin
and walk around in it.
To Kill a Mockingbird.
"Education is the ability to listen to almost anything without losing your temper or your self-
"Think in terms of what's good for the other person and success will seek you out. "
Mary Kay Ash, Entrepreneur
Hearing is a passive activity -- you're allowing sound waves to penetrate your ear. In listening,
you actively determine meaning to what is heard – you listen with your eyes and ears. You're in
control when a customer is talking about his problem, and out of control when you're talking about
Carolyn Riddle, Sales Personnel
To listen fully means to pay close attention to what is being said beneath the words. You listen
not only to the "music," but to the essence of the person speaking. You listen not only for what
someone knows, but for what he or she is. Ears operate at the speed of sound, which is far
slower than the speed of light the eyes take in. Generative listening is the art of developing
deeper silences in yourself, so you can slow our mind's hearing to your ears' natural speed, and
hear beneath the words to their meaning.
"Listen or thy tongue will keep thee deaf. "
American Indian Proverb
"The key to wisdom is knowing all the right questions."
--John A. Simone, Jr.
"Ten people who speak make more noise than ten thousand who are silent."
"Most conversations are simply monologues delivered in the presence of witnesses."