Questionnaire/survey Example For Library Users

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Questionnaire/Survey Example
Questionnaire for library users
We are carrying out an evaluation of some of the library’s services, to see if we can
improve facilities and make them more relevant for our customers. Thank you for
taking the time to fill in this questionnaire; it should only take 10 minutes. Please
return your completed questionnaire to any member of library staff, or put it in the box
provided. [delete as appropriate] Your answers will be treated with complete
confidentiality, and unless you choose to provide an e-mail address, will be entirely
anonymous. If you have any questions about this questionnaire, please contact
[insert contact name].
Section A
1. Do you use the library, on average: (please tick one)
less than once a month
once a month
once every two weeks
once a week
two or three times a week
daily
2. Which library facilities do you use? (please tick all that apply)
books (lending)
audio cassettes & music CDs
video cassettes
CD-Roms (lending)
talking books
reference books/information (e.g. newspapers)
computer facilities
other (please say what)
3. What is your main use of the library?
If you DO NOT use any of the computer facilities in the library (other than
the library catalogue), please go to question 12 (Section B.)
If you DO use the computer facilities, please continue with question 4
below.
4. What do (or have) you used the computer facilities for? (please tick all that
apply).
word processing
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