Performance Evaluation Page 4

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Performance Evaluation Page 4
Judgment/Problem Solving/Decision Making: Incumbent is evaluated on the ability to recognize problem and inconsistencies, gather information required
to isolate or define a problem, and either effect a solution or seek assistance as appropriate; ability to think and act independently or with minimal supervision.
Consider the degree to which he/she obtains the proper number of facts commensurate with the problem before making a decision, how well he/she weighs
the facts and alternatives available, his/her ability to discriminate between major and minor factors, and the speed of his/her decision once all factors are
known. Does he/she exercise sound reasoning? Does he/she visualize all sides of an issue and generate alternatives?
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Inability to realize consequences of actions. Decisions are often
Good judgment resulting from sound evaluation of factors. Most
Consistently and quickly arrives at correct decision even on
wrong or ineffective. Judgment causes problems too often to be
decisions and actions are correct. Generally makes sound
highly complex matters. Keeps head when others are losing
acceptable. Fails to handle pressure situations, has to be helped.
decisions under stress. May need assistance with unfamiliar
theirs. Makes best decisions under stress. Courageous,
Cannot deal with complexity of decisions -- avoids coming to
situations. Generally pragmatic and sensible.
resolute; faces up to difficult issues, and deals effectively
grips with situations. "Ducks" difficult issues if possible; avoids
with them. Extremely pragmatic; sensible. Politically astute.
Not only "intelligent" but also "wise.” Realistic to a high
them or pushes them off on others. Does not think things through
completely. Does not use common sense very well. Has no
degree.
sense of what is appropriate or realistic. Impractical; insensitive.
Does things other view as clearly "not smart."
Rating:
Comments:
Communication: Incumbent is evaluated on the ability to accurately and effectively transmit and receive information that is necessary to accomplish goals
and objectives. Consider employee's ability to recognize and fulfill the need to inform others as necessary; make a conscious effort to give explicit
instructions, make sure that he/she understood, encourage feedback and listen carefully to others; ability to represent and communicate the City's best
interests. Also, consider -- effectiveness of written communication skills.
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Written materials are unclear, confusing. Spelling and
Written materials are generally clear and concise, with adequate
Excellent writer. Conveys facts and points of decision
grammatical errors abound. Has to be closely monitored to obtain
grammar and punctuation. Oral communications are generally
logically, concisely. Uses proper grammar and spelling;
acceptable reports. Oral communications are unclear and
clear. Adequate explanation of concepts and ideas. Listens and
corrects typographical errors without prompting. Excellent
confusing. Cannot adequately explain concepts or ideas.
generally responds well to opposing viewpoints.
verbal communicator. Ensures that others understand
Dominates, or attempts to dominate, conversation. Interrupts
thoughts and ideas. An excellent listener. Permits others to
others; rejects contrary views.
express views freely and considers others' thoughts
carefully. Demonstrates understanding of what others have
said when responding or making a point.
Rating: Comments:
Dependability: Incumbent is evaluated on the ability to get the job done with minimum supervision. Considerations are acceptance of responsibility, being
conscientious and ability to meet accuracy and deadlines requirements.
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Assignments not always carried through; requires close scrutiny to
Generally dependable. Can usually be relied upon to follow
Can always be counted upon to complete assignments; work
insure compliance; work may be late, of poor quality, or not
through on work assignments. Shows interest in contributing to
produced is of consistently outstanding quality and
complete at all.
success of department.
completed on schedule.
Rating:
Comments:
Commitment to Safety:
Incumbent is evaluated on the ability to adhere to safety rules and regulations, and the ability to recognize potentially
dangerous/hazardous situations. Consider employee's attitude towards safety work rules. Does employee follow procedures established to promote safety?
Does employee wear required personal protective equipment? Does employee practice good housekeeping habits -- the orderliness and cleanliness of
his/her work area?
Employee does not meet expectations
Employee meets expectations
Customer Service: Incumbent is evaluated on his/her commitment to providing optimal customer service. Considerations include actions taken to
continually improve services, refine and streamline processes, and increase responsiveness. Also included -- demonstrating a service oriented attitude in all
contacts with the public, employees and other agency representatives; looking for ways to assist the public and meeting the needs of the individual.
Personally implements and assures that the department implements the City Administration’s guiding values: We are here to serve our citizens; we treat our
citizens, others customers, and co-workers with dignity and respect; we are here to help Broomfield be a safe and enjoyable community; we care and we
show it; we provide quality services; we respond quickly; we follow-up; we are professional; we are courteous; we are fair; we are positive.
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Shows little interest in assisting customers to determine needs.
Generally demonstrates sincere interest in assisting and satisfying
Is universally helpful and courteous in personal dealings,
May appear indifferent or abrupt at times.
customers.
even if others are abrasive. Acknowledges role as public
servant.
Rating:
Comments:

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