Sample Business Case Template Page 10
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18Section
7
Business & Operational Impacts
Purpose of the Business & Operational Impacts Section:
The reason for writing the Business & Operational Impacts Section is to provide the reader with a list of all business and
operational impacts for each stakeholder. Each impact is described and analyzed for each viable alternative.
Description:
For each stakeholder (outlined in Section 3) identify all business (strategic, longer term focused) and operational
(procedural, detailed focused) impacts that may arise from the project.
Examples of business impacts are:
Change in service and/or products being provided
Change in focus or direction of the department
Examples of operational impacts are:
Staff training required
Reduction of staff resources
For each impact identify the magnitude of impact (high, medium, low, or none) for each alternative using the following
guidelines:
High indicates that the magnitude of impact is significant and stakeholder support and preparation is critical to
the alternative’s success
Medium indicates that there is a manageable impact to the stakeholder
Low indicates the alternative will have a minor impact to the stakeholder
None indicates that the stakeholder will not be impacted by the alternative
If necessary, document the rationale for the evaluation.
Impact & Description
Alternative 1
Alternative 2
Alternative 3
Stakeholder 1:
Impact 1 – a description of impact 1
High
Medium
High
Impact 2 – a description of impact 2
Medium
Medium
Medium
…
Stakeholder 2:
…
…
Checklist for Business & Operational Impacts
1. For each stakeholder, have all business & operational impacts been identified?
2. Has the magnitude of impact been accurately evaluated for each alternative?
3. Have all stakeholders been considered?
4. Have risks that specifically relate to each alternative been included?
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BUSINESS CASE – [PROJECT NAME]
PAGE
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