Job Application Form Page 11
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13Food Store Application Only
19. A member of your team has approached you and asked if they can be moved from the busy
For office
Saturday night shift. On further investigation you discover that they have been making
use only
errors on paypoint and lottery transactions due to the high volumes of customers visiting
the store. The Customer Team Member has told you they no longer feel confident working
on the kiosk. What do you do?
A
Reassure the Customer Team Member, offer some advice and tell them that we all
make mistakes and they will get used to it in time
B
Reassure the Customer Team Member and offer some further training on the
paypoint and lottery terminals
C
Ask another colleague to buddy the Customer Team Member to provide support,
assistance and further training until their confidence has returned
D
Move them off the shift in case customers start to comment about the errors and
the cash losses exceed budget
20. Your store has been showing a very healthy sales growth and the entire store team are very
proud of this achievement. However a competitor has just opened up across the road from
you and in the week since they opened the store, sales have been impacted. Store budgets
have been changed to reflect the sales impact. What do you do?
A
Hold a team meeting to communicate the revised budgets and the outline the
steps that the team need to take to improve sales
B
Mention in your next one-to-one meeting with each Customer Team Member that
they need to be alert to opportunities to increase sales
C
Pin the new budgets, along with some suggestions to improve sales, on the
noticeboard for all the store team to see
D
Monitor the situation for a while before communicating anything to the team to
see if sales begin to pick up
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Outcome
18
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