Job Application Form Page 8
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13Food Store Application Only
Food Store Application Only
The questions below are based around some scenarios which you may encounter on a typical working
4. After several recent large deliveries of stock, the warehouse has become full and
For office
day in one of our stores. Under each question you will find listed four possible responses to the
disorganised. Your manager has asked you to sort out the warehouse by the end of the
use only
scenario. Read through the responses and select the one you think is the MOST appropriate and the
week and check that all items are still within their sell-by date. However, you are extremely
one you think is the LEAST appropriate in each situation. Indicate your choices by writing M for most
concerned about whether you will be able to complete this on time as it is a very large task.
and L for least in the boxes provided, leaving the other two boxes blank.
What do you do?
1. You have just finished your shift for the day and are about to leave the store. It’s been a long
A
Speak to your manager and tell them it will take you longer than a week to
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tiring day serving Customers and you are looking forward to going home. On your way out a
complete this task
use only
customer approaches you and asks if you have any sugar as they can’t see any on the shelves.
B
Speak to your manager and request a colleague to support you with the task
What do you do?
C
Ask a colleague to assist you with the task
A
Point the customer in the direction of one of your colleagues
D
Voice your concerns to your colleagues and then get on with the task
B
Tell the customer you have finished your shift and unfortunately not able to help
5. Whilst filling the salad section of the produce display you notice the contents of the bags
C
Explain to the customer that you will go and look in the stock room for sugar
of salad have gone brown and soggy. Having checked the temperature of the fridge you
D
Ask one of your colleagues to go and look in the stock room for sugar and inform
note the temperature is above the legal requirement. You inform your manager of the issue,
the customer
however the next day you notice the same problem. What action do you take?
2. Your manager informs you that another local store is short staffed due to holidays and
A
Check with your manager that the engineers have attended to repair the fault
sickness and that you will therefore be required to work in this store for the next two weeks.
B
Remove the affected stock, confident that your manager will be dealing with
How do you feel about this?
the fault
A
Slightly hesitant as this is a very busy store
C
Remove the affected stock and inform your manager about it
B
Reluctant but understand the need to support colleagues in other stores
D
Remove the affected stock and ask your manager if there is anything else you can
C
Pleased that your manager has recommended you and willing to help colleagues
do to help resolve this issue
in other stores
6. A colleague has pointed out that signage for an offer that is no longer available is still on
D
Pleased that your manager has recommended you but slightly nervous about
display. You realise this is your error, as you were the last team member to change the
working in an unfamiliar store
signage. What do you do next?
3. Having checked a customer’s eggs whilst serving on the checkout, you notice that some of
A
Stop what you are doing immediately and check the shop floor for any
the eggs in the box are cracked. You call for assistance but there is no immediate response
further errors
and the customer appears to be in a hurry. Do you....?
B
Ask your colleague to take a quick look
A
Inform the customer that you will go and get a replacement box of eggs for them
C
Remain confident that this would be the only error as you are very thorough when
B
Offer the customer the eggs at a reduced price
completing this task
C
Apologise to the customer and wait for assistance to arrive
D
Immediately perform a full check on the shop floor and ask your colleague to
double check behind you
D
Ask the customer to go and get a replacement box of eggs
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