Job Application Form Page 9
ADVERTISEMENT
1
2
3
4
5
6
7
8
9
10
11
12
13Food Store Application Only
Food Store Application Only
7. You have been asked to go to the newspaper and magazine section to assist a customer
10. A customer approaches you to say that he has received a leaflet advertising a special
For office
For office
who has slipped on a flyer that has fallen out of a magazine. You notice several of these
offer on a particular brand of coffee, but can’t see any sign of the offer in the store.
use only
use only
flyers scattered across the floor. After aiding the customer and filling in the accident book,
How do you respond?
what action do you take to prevent this happening again?
A
Apologise and say that unfortunately you don’t have that offer on in this store
A
Inform your colleague who looks after the newspaper and magazine section
B
Apologise to the customer, call the nearest store to ask if they have the offer on
B
Speak to your manager highlighting the problem and suggesting that something
and inform the customer
should be done about the issue
C
Apologise and suggest that the customer visits the store down the road to see if
C
Raise the issue at the next store team meeting, suggesting that everyone helps to
they have the offer on
keep the floor clear of flyers on a regular basis
D
Apologise and suggest that the customer goes to look if there are any alternative
D
Make it part of your daily routine to check the floor and remove the flyers yourself
products on offer
8. Your manager has just informed you the computer has gone down and the stock
11. Your manager has recently pinned a report on the staff noticeboard detailing the
information for the frozen section of the store has become corrupted. The frozen food
percentages of customers using Co-operative Membership Cards in our stores.
order needs to be processed in two hours but will be inaccurate unless the entire frozen
You have noticed that your store is sitting at the bottom of the league table for your area.
section is re-counted and all the stock figures corrected in time. This count could take you
What do you do?
up to two hours to complete. How will you ensure you achieve this?
A
Nothing immediately as there is a team meeting early next week where you are
A
Ask your manager if you can be excused from other duties whilst you complete
confident it will be on the agenda
this task
B
Speak to your colleagues indicating how this doesn’t look good for the store
B
Get on with the task, knowing that there will be interruptions, but hope to get most
and that something needs to be done
of it done in time
C
Ensure you personally ask each customer if they have a Membership Card and
C
Ask for some support from a colleague so they can prepare the stock for counting
actively promote the benefits to customers
ahead of you and carry out some of your other duties
D
Encourage your colleagues to join you in asking all customers for Membership
D
Start the counting, confident that you can finish the stock count on time, whilst
Cards and actively promote the benefits of Membership to customers
supporting with other duties if required
12. During a team meeting your manager asks for a volunteer to oversee a project to improve
9. You notice that customers are starting to comment on the lack of variety of sandwiches
customer service within the store. The volunteer will be provided with the latest Customer
available at lunch time. Do you...?
Satisfaction Report to work from. How do you feel about this?
A
Speak to the person responsible for ordering sandwiches to make them aware of
A
Keen to get involved but will wait to see if any of your colleagues volunteer first
the customers’ comments
B
Keen to have the opportunity to improve customer service as you already have
B
Highlight the comments to your manager
some immediate ideas
C
Approach the customers to identify what additional varieties they would like to
C
Interested but feel you can’t take this on as you are worried about how it might
see, then speak to the person who places the orders
impact on your daily routine
D
Leave a note for your colleague by the computer for when they place the
D
Interested in getting involved in some way and will offer the volunteer
next order
your support
14
15
ADVERTISEMENT
0 votes
Related Articles
Related forms
Related Categories
Parent category: Business