Return Authorization Request Form - Meyer Distributing
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1
2Return Authorization
Request Form
(Please fill out all white boxes)
(Form is required in order to issue RA #)
This Form is not a Return Authorization. Once this form is received it will be processed, and if
approved an RA # issued. Return Instructions will be emailed when RA # is issued.
Return Authorization Request Instructions:
Checklist
Complete
Original sales invoice\receipt included with RA
Product Bench Tested Before RA Requested
Product is covered under warranty
Factory Connectors (Duetsch) have not been cut off Light
Warranty Policy Summary:
Extended Warranty:
Limited Life Time Warranty for Consumer Markets
3 Year for Commercial Markets
Standard Warranty:
1 Year Limited Warranty
1. A proof of purchase is required to validate all warranty claims. The warranty period is valid
starting from the original date of purchase.
2. All products must be bought through a Vision X Authorized Dealer to be eligible for
warranty.
3. Damage resulting from any improper installation, accident, abuse, neglect or normal wear
are not covered under warranty. Actions which void the warranty include:
a. Opening of the lighting fixture
b. Cutting any connectors or cords
c. Broken Glass
d. Damage caused by physical abuse
e. Lights operated in environments outside their stated specifications
4. Consumables, such as bulbs, are not covered under warranty.
5. Warranty items will be repaired to working condition and returned without cosmetic
alterations.
6. All customer warranties should be handled through the dealer/reseller the product was
originally purchased from. The customer is responsible for delivery to the Vision X Returns
Department in Auburn, Washington.
7. If a product is deemed not to be covered under warranty, customers will be responsible for
the return shipping charges.
8. Items not covered under warranty can be repaired at the customer’s expense for parts and
labor, at the discretion of Vision X Lighting, who will provide an estimated repair cost before
proceeding with the repair.
Washington Office
1601 Boundary Blvd
Auburn, WA 98001
Ph: 888-489-9820
Fx: 253-218-2905
Page 1 of 2
6/9/2015
m:\shared documents\binder\forms and documents\return authorization form.doc
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