Response To Complaint About Employee printable pdf download

SAMPLE

Response To Complaint About Employee:

Prior to responding to a complaint about an employee, make sure you understand the

facts. Talk to anyone involved in the incident as well as the employee accused of

misconduct. In the scenario which is the basis for the sample email below, two

employees disagreed about the release of a check. The disagreement escalated into

yelling that disrupted the workplace. The sample response below can either be used as

an example of how you might document what you did as a supervisor to respond to this

situation or could be used as follow-up documentation of your face-to-face discussion

with the employee at fault.

To: Employee

From: Supervisor

On Friday, June 1, I received a call from Claire Brown, Chief of the Accounting Office,

who reported that you engaged in an excessively loud and disruptive disagreement with

Maggie Smith regarding whether or not a check was ready for release. After

interviewing you, Maggie Smith and another witness, I determined that you disagreed

so strongly with Ms. Smith that you demanded she release the check and then yelled at

her when she advised you that it was not ready for release.

This encounter occurred at the reception desk in front of other Accounting Office staff

and your yelling could be heard throughout the work area. Ms. Smith revealed that she

felt intimidated, embarrassed and no longer wants to interact with you.

It is critical that you understand that I expect all members of my staff to engage in polite

and courteous interactions with everyone with whom they come into contact while they

are working. It is unacceptable and unprofessional to interact with others in a manner

that can be viewed as intimidating, threatening, or otherwise rude or discourteous.

Further, if you believe that a process is incorrect, or incorrectly interpreted, you are to

elevate your concerns to a supervisor for resolution if it cannot be adequately resolved

at your level.

I understand from my discussion with you that you do not believe that your actions were

intimidating. Please understand that when you respond to people by yelling or even in a

loud and demanding voice, it can be perceived as intimidating. I expect you to be polite,

courteous and to elevate any problems that cannot be resolved with your co-workers to

my attention.

Response To Complaint About Employee