Automatic Utility Payment Plan Agreement Authorization For Direct Deposits/payments (Ach Debits/credits) Form - City Of Richmond, Department Of Public Utilities Page 2

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ABOUT THE AUTOMATIC UTILITY PAYMENT PLAN
WHAT IS THE AUTOMATIC UTILITY PAYMENT PLAN? The Automatic Utility Payment Plan is a
convenient way to pay your utility bills at no extra cost to you. We automatically draft (debit) the amount of
your monthly bill from your bank account. You avoid late fees, postage, checks, mailing and having to pay in
person. it's all electronic -- all you do is maintain a sufficient bank account balance.
HOW DO I SIGN UP? Print this on-line application. Then, just complete and sign the application, attach a
voided check and return it to:
City of Richmond, Department of Public Utilities
730 East Broad Street, 5th Floor
Richmond, VA 23219
Attention: Automatic Utility Payment Plan
HOW MUCH DOES THE AUTOMATIC UTILITY PAYMENT PLAN COST? DPU does not charge for
this service. It is free. Charges will only be assessed for insufficient funds at $35 per occurrence (same as
returned check fee).
WHEN WILL MY ACCOUNT BE DRAFTED? Your bank account will be drafted on the due date that
appears at the top of your utility bill or the preceding business day if your due date falls on a holiday or
weekend.
WHEN WILL THE AUTOMATIC UTILITY PAYMENT PLAN START? You will be notified by a
message on the bottom of your utility bill the month before your first draft. You may stop paying by check
when you see a special bill message on the bottom of your bill, which will state the date we will draft your
payment. There is no cancelled check, but your bank statement will show the amount, date and "ACH
TransferCity of Richmond" as payee.
HOW DO I STOP OR MAKE CHANGES TO THE AUTOMATIC UTILITY PAYMENT? You may
stop or make bank changes by notifying us, in writing. Note: all names on bank account will need to sign
cancellation request. For bank or account changes resubmit new agreement and banking info along with voided
check if applicable. Please allow DPU and your bank a reasonable opportunity to act on the termination or
changes (approx. 2 months). Once terminated, you will no longer see the draft message and you will need to
pay by cash or check.
Send termination notices to:
City of Richmond, Department of Public Utilities
730 East Broad Street, 5th Floor
Richmond, VA 23219
Attention: Automatic Utility Payment Plan
If you have any questions, please call us between 8:00 a.m. and 4:30 p.m. Monday - Friday at 646-7000.

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