Late Shipping Apology Letter Template


To: {Name}
{City, State, Zip}
Dear {Recipient},
I am sorry to inform you that your shipment of {product} on {date} was
{cancelled/delayed/lost} due to {reason}.
We now have the situation under control and have removed the obstacles that
caused the shipment’s alterations. Your new order will be shipped out tomorrow
in first class mail at no additional expense to you. You should receive it no later
than {date}.
We thank you for your understanding and patience during this period of
adjustment and hope that you have not been unduly inconvenienced. If you have
any questions, please feel free to contact us at {contact information}.


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Parent category: Letters