Complaint Form - Illinois Department Of Public Health (Page 4 of 4) in pdf

Complaint Form - Illinois Department Of Public Health Page 4

Q. How do I file a complaint with the Department?

You may file a complaint by telephone, mail, online or fax. By telephone, you may call the Department’s

Central Complaint Registry, 8:30 a.m. - 4:30 p.m., Monday-Friday at 800-252-4343. You also may submit

your complaint in writing to:

Illinois Department of Public Health

Office of Health Care Regulation

Central Complaint Registry

525 W. Jefferson St., Ground Floor

Springfield, IL 62761-0001

Fax: 217-524-8885

TTY: 800-547-0466

If you have Internet access, you may download the complaint form from the Department’s website at

Q. Are there other agencies that may address some issues or areas of concern?

Yes. Below is a list of other state agencies.

1) Insurance billing issues should be referred to the Illinois Department of Insurance at 877-527-9431

or 866-445-5364. To file a complaint online go to

2) Possible health care fraud should be referred to the Attorney General’s Health Care Fraud Unit at

877-305-5145 (TTY 800-964-3013) or fax 312-793-0802. To file a complaint online go to

3) Licensed personnel issues should be addressed to the Illinois Department of Financial and

Professional Regulation at 312-814-6910. To file a complaint online go to

Q. Who should I contact to check the status of my complaint?

To check the status of your long-term care complaint, contact the Department’s Bureau of Long-Term

Care at 800-252-4343. For non-long term care complaints contact the Department’s Division of

Health Care Facilities and Programs at 217-782-7412. To make inquiries, you must have the name and

location of the facility. This is NOT a toll-free call.

Printed by Authority of the State of Illinois

IOCI 0538-11

Complaint Form - Illinois Department Of Public Health Page 4