Publication 721 - Tax Guide To U.s. Civil Service Retirement Benefits - 2011 Page 26
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Asking tax questions. Call the IRS with your tax
Services. You can walk in to your local Taxpayer
Assistance Center every business day for personal,
questions at 1-800-829-1040.
face-to-face tax help. An employee can explain IRS
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Solving problems. You can get face-to-face help
letters, request adjustments to your tax account, or
solving tax problems every business day in IRS Tax-
help you set up a payment plan. If you need to
payer Assistance Centers. An employee can explain
resolve a tax problem, have questions about how the
IRS letters, request adjustments to your account, or
tax law applies to your individual tax return, or you
help you set up a payment plan. Call your local
are more comfortable talking with someone in per-
Taxpayer Assistance Center for an appointment. To
son, visit your local Taxpayer Assistance Center
find the number, go to
or
where you can spread out your records and talk with
look in the phone book under United States Govern-
an IRS representative face-to-face. No appointment
ment, Internal Revenue Service.
is necessary —just walk in. If you prefer, you can call
your local Center and leave a message requesting
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TTY/TDD equipment. If you have access to TTY/
an appointment to resolve a tax account issue. A
TDD equipment, call 1-800-829-4059 to ask tax
representative will call you back within 2 business
questions or to order forms and publications.
days to schedule an in-person appointment at your
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TeleTax topics. Call 1-800-829-4477 to listen to
convenience. If you have an ongoing, complex tax
account problem or a special need, such as a disa-
pre-recorded messages covering various tax topics.
bility, an appointment can be requested. All other
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Refund information. You can check the status of
issues will be handled without an appointment. To
your refund on the new IRS phone app . Download
find the number of your local office, go to
the free IRS2Go app by visiting the iTunes app store
gov/localcontacts
or look in the phone book under
or the Android Marketplace. IRS2Go is a new way to
United States Government, Internal Revenue Serv-
provide you with information and tools. To check the
ice.
status of your refund by phone, call 1-800-829-4477
(automated refund information 24 hours a day, 7
Mail. You can send your order for forms, instruc-
days a week). Wait at least 72 hours after the IRS
tions, and publications to the address below. You
acknowledges receipt of your e-filed return, or 3 to 4
should receive a response within 10 days after
weeks after mailing a paper return. If you filed Form
your request is received.
8379 with your return, wait 14 weeks (11 weeks if
you filed electronically). Have your 2011 tax return
available so you can provide your social security
Internal Revenue Service
number, your filing status, and the exact whole dollar
1201 N. Mitsubishi Motorway
amount of your refund. If you check the status of
Bloomington, IL 61705-6613
your refund and are not given the date it will be
issued, please wait until the next week before check-
Taxpayer Advocate Service. The Taxpayer Advocate
ing back.
Service (TAS) is your voice at the IRS. Our job is to ensure
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that every taxpayer is treated fairly, and that you know and
Other refund information. To check the status of a
understand your rights. We offer free help to guide you
prior-year refund or amended return refund, call
through the often-confusing process of resolving tax
1-800-829-1040.
problems that you haven’t been able to solve on your own.
Remember, the worst thing you can do is nothing at all.
Evaluating the quality of our telephone services. To
TAS can help if you can’t resolve your problem with the
ensure IRS representatives give accurate, courteous, and
IRS and:
professional answers, we use several methods to evaluate
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the quality of our telephone services. One method is for a
Your problem is causing financial difficulties for you,
second IRS representative to listen in on or record random
your family, or your business.
telephone calls. Another is to ask some callers to complete
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You face (or your business is facing) an immediate
a short survey at the end of the call.
threat of adverse action.
Walk-in. Many products and services are avail-
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You have tried repeatedly to contact the IRS but no
able on a walk-in basis.
one has responded, or the IRS has not responded to
you by the date promised.
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Products. You can walk in to many post offices,
If you qualify for our help, we’ll do everything we can to
libraries, and IRS offices to pick up certain forms,
get your problem resolved. You will be assigned to one
instructions, and publications. Some IRS offices, li-
advocate who will be with you at every turn. We have
braries, grocery stores, copy centers, city and county
offices in every state, the District of Columbia, and Puerto
government offices, credit unions, and office supply
Rico. Although TAS is independent within the IRS, our
stores have a collection of products available to print
advocates know how to work with the IRS to get your
from a CD or photocopy from reproducible proofs.
problems resolved. And our services are always free.
Also, some IRS offices and libraries have the Inter-
As a taxpayer, you have rights that the IRS must abide
nal Revenue Code, regulations, Internal Revenue
by in its dealings with you. Our tax toolkit at
www.
Bulletins, and Cumulative Bulletins available for re-
TaxpayerAdvocate.irs.gov
can help you understand these
search purposes.
rights.
Page 26
Publication 721 (2011)
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