Instructions For Form 1040ez - Income Tax Return - Internal Revenue Service - 2010 Page 24
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40Section 6—Getting Tax Help
•
The tax form, schedule, or notice to which your question
If you live outside the United States, see Pub. 54 to find
relates.
out how to get tax help.
TIP
•
The facts about your particular situation.
•
The name of any IRS publication or other source of infor-
mation that you used to look for the answer.
Internet
To maintain your account security, you may be asked for the
You can access IRS.gov 24 hours a day, 7 days
following information: (a) your social security number, date of
a week.
birth, or personal identification number (PIN) if you have one,
and (b) the amount of refund shown on your tax return, your
filing status, the “Caller ID Number” shown at the top of any
notice you received, the numbers in your street address, or
your ZIP code.
If you are asking for an installment agreement to pay your tax,
Online services and help.
Go to IRS.gov to obtain informa-
you will be asked for the highest amount you can pay each
tion on:
•
month and the date on which you can pay it.
Free File— Use free tax software to prepare and e-file your
tax return at
Evaluation of services provided.
We use several methods
•
Interactive Tax Assistant— Provides answers to a limited
to evaluate our telephone service. For quality assurance pur-
number of tax law questions using a probe and response
poses only, we may record telephone calls. A random sample
process.
of recorded calls is selected for review. We may also listen to
•
live calls in progress. Finally, we randomly select customers for
Online Services— Conduct business with the IRS electroni-
participation in a customer satisfaction survey.
cally.
•
Taxpayer Advocate Service— Helps taxpayers resolve
Before you hang up.
If you do not fully understand the
problems with the IRS.
answer you receive, or you feel our representative may not
•
Where’s My Refund— Your refund status anytime from
fully understand your question, our representative needs to
anywhere.
know this. He or she will be happy to take additional time to
•
be sure your question is answered fully.
Free Tax Return Preparation— Free tax assistance and
preparation.
By law, you are responsible for paying your share of federal
•
Recent Tax Changes— Highlights on newly enacted tax
income tax. If we should make an error in answering your
law.
question, you are still responsible for the payment of the
•
correct tax. Should this occur, however, you will not be
Innocent Spouses— Tax information for innocent spouses.
•
charged any penalty.
Disaster Tax Relief— Tax relief provisions for disaster situa-
tions.
Ordering Tax Products
•
Identity Theft and Your Tax Records— Safeguard your iden-
Call 1-800-TAX-FORM (1-800-829-3676). Receive your order
tity and tax records.
within 10 working days.
•
Online Payment Agreement (OPA) Application— Online
National Taxpayer Advocate Helpline
agreements.
•
Call 1-877-777-4778.
Applying for Offers in Compromise— Information on offers
in compromise.
If you do not see the link you need, use the search box.
Other Ways To Get Help
Phone
Send us your written tax questions.
You should get an
If you cannot find the answer to your questions in
answer in about 30 days. For the mailing address, call us at
these instructions or online, please call us for assis-
1-800-829-1040 (TTY/TDD 1-800-829-4059). Do not send ques-
tance. See “Calling Us” next.
tions with your return.
Calling Us
Research your tax questions online.
You can find answers
There is live and recorded tax help available. You will not be
to many of your tax questions online in several ways by ac-
charged for the call unless your phone company charges you
cessing
and then clicking on “Help with Tax
for toll-free calls. Live tax help is available Monday through
Questions.” Here are some of the methods you may want to
Friday from 7:00 a.m. to 10:00 p.m. local time. Assistance pro-
try.
•
vided to callers from Alaska and Hawaii will be based on the
Frequently asked questions. This section contains an ex-
hours of operation in the Pacific time zone. Recorded tax help
tensive list of questions and answers. You can select your
is available anytime.
question by category or keyword.
•
Tax trails. This is an interactive section which asks ques-
If you want to check the status of your 2010 refund, see
tions you can answer by selecting “Yes” or “No.”
TIP
Refund Information on page 25.
•
Tax topics. This is an online version of the TeleTax topics
listed on page 26.
Live Tax Help
Interactive tax assistance (ITA).
The ITA provides answers
to a limited number of tax law questions using a probe and
Making the call.
Call 1-800-829-1040 (TTY/TDD
response process. You can access the ITA at
1-800-829-4059). Our menu allows you to speak your re-
sponses or use your keypad to select a menu option. Follow
Free help with your return.
Free help in preparing your
the voice prompts.
return is available nationwide from IRS-sponsored volunteers.
These volunteers are trained and certified to prepare federal
Information we may need.
We care about the quality of the
income tax returns by passing an IRS test.
service provided to you, our customer. You can help us pro-
vide accurate, complete answers to your questions by having
The VITA program
Volunteer Income Tax Assistance (VITA).
the following information available.
is designed to help low-income taxpayers.
Instructions for Form 1040EZ
- 24 -
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