Repairs
Our
If you are not satisfied with one of our products at the time you receive it, or if one of our products does
I R O N C L A D G U A R A N T E E
not perform to your satisfaction, you may return it to us for a repair, replacement or refund. Damage due
to wear and tear will be repaired at a reasonable charge.
eMEDIA 041415 v13
Customer Information
FIRST NAME
LAST NAME
CUSTOMER NUMBER (IF KNOWN)
STREET ADDRESS
CITY
STATE/PROVINCE
POSTAL CODE
EMAIL
PHONE
Item One
PLEASE MARK AN X FOR WHERE REPAIR IS NEEDED
STYLE (IF KNOWN)
SIZE
COLOR
ITEM DESCRIPTION
ORDER NUMBER (IF KNOWN)
IN THE EVENT THAT WE ARE NOT ABLE TO MATCH REPAIR MATERIALS
TO YOUR GARMENT, WE WILL USE THE NEXT CLOSEST COLOR.
PLEASE DESCRIBE THE PROBLEM YOU WOULD LIKE REPAIRED:
IF YOU WOULD PREFER A CONTRASTING COLOR,
PLEASE NAME IT HERE:
IN THE EVENT WE CANNOT REPAIR YOUR GARMENT, BUT IT IS A
WARRANTY ISSUE, YOU WILL RECEIVE A GIFT CARD FOR THE LAST
SALE PRICE. WE WILL RECYCLE THE GARMENT. PLEASE CHECK THIS
BOX IF YOU PREFER YOUR ITEM BACK, UNREPAIRED, IN LIEU OF AN
ELECTRONIC GIFT CARD
NO GIFT CARD, PLEASE RETURN
Item Two
PLEASE MARK AN X FOR WHERE REPAIR IS NEEDED
STYLE (IF KNOWN)
SIZE
COLOR
ITEM DESCRIPTION
ORDER NUMBER (IF KNOWN)
IN THE EVENT THAT WE ARE NOT ABLE TO MATCH REPAIR MATERIALS
TO YOUR GARMENT, WE WILL USE THE NEXT CLOSEST COLOR.
PLEASE DESCRIBE THE PROBLEM YOU WOULD LIKE REPAIRED:
IF YOU WOULD PREFER A CONTRASTING COLOR,
PLEASE NAME IT HERE:
IN THE EVENT WE CANNOT REPAIR YOUR GARMENT, BUT IT IS A
WARRANTY ISSUE, YOU WILL RECEIVE A GIFT CARD FOR THE LAST
SALE PRICE. WE WILL RECYCLE THE GARMENT. PLEASE CHECK THIS
BOX IF YOU PREFER YOUR ITEM BACK, UNREPAIRED, IN LIEU OF AN
ELECTRONIC GIFT CARD
NO GIFT CARD, PLEASE RETURN
• To ensure you are credited
your returned item(s). Please allow up to two billing
Please Note
correctly, please include an invoice or a receipt that
cycles for the credit to appear on your monthly
includes your order number or customer number
statement.
showing the value of your item(s). If you don’t have a
• Please ship your package with a carrier that can
receipt or proof of purchase, you will be credited
provide tracking and insurance. USPS Priority Mail
with an Electronic gift card at the last sale price. It
is not an expedited service.
can take up to 30 business days during peak times
PATAGONIA - REPAIRS DEPT
• By law, and common decency, garments sent in
to process your repair.
for repair must be clean; please wash before
8550 White Fir Street
• We are unable to refund credit card purchases
mailing.
more than 1 year old. If you paid by credit card, and
Reno, NV 89523-9805
• For any billing needs, we will contact you via email
returned your item within 1 year of the purchase
or phone using the information you provided above.
date, your card will be credited when we receive