Needs Assessment Questions Template (Page 2 of 2) in pdf

Needs Assessment Questions Template Page 2

Page 2 of 2

Needs Assessment Questions

Performance Needs:

1. What does excellent performance look like?

2. What does current performance look like? Are they doing something they shouldn’t?

What should they be doing that they aren’t?

3. Which job roles are involved?

4. What should these people be doing differently, start, stop doing?

5. What things other than knowledge and skills might be preventing associates from

performing as they should? Examples: Clear expectations, regular feedback against those

expectations, tools, systems, job design, consequences for performance etc.

Learning Needs:

1. What knowledge, skills, or behaviors do you think the associates mentioned above need

to learn to perform the way they should?

2. How important are each of the knowledge and skills that you have mentioned?

Root Causes

1. Expectations – Work requirements, procedures, clear understanding of what is expected

2. Feedback against those expectations – Do they know how they are doing?

3. Measurement – How do you know if they are doing well? Need this for feedback.

4. Consequences – Are consequences aligned with expected performance, are there positive

and negative consequences

5. Tools and Systems

a. Does org. structure support good work?

b. Does the technology support good work?

c. Is the needed information readily available?

d. Does the work environment support good ergonomics?

6. Are the people capable of learning and performing the job? Selection

7. KSAs

Needs Assessment Questions Template Page 2