Publication 554 - Older Americans' Tax Guide - 2004 Page 28
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Products. You can walk in to many post offices,
Fax. You can get over 100 of the most requested
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forms and instructions 24 hours a day, 7 days a
instructions, and publications. Some IRS offices, li-
week, by fax. Just call 703-368-9694 from the
braries, grocery stores, copy centers, city and county
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For help with transmission problems, call
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Internal Revenue Code, regulations, Internal Reve-
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nue Bulletins, and Cumulative Bulletins available for
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Phone. Many services are available by phone.
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Services. You can walk in to your local Taxpayer
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questions or get help with a tax problem. An em-
Ordering forms, instructions, and publications. Call
ployee can explain IRS letters, request adjustments
1-800-829-3676 to order current-year forms, instruc-
to your account, or help you set up a payment plan.
tions, and publications and prior-year forms and in-
You can set up an appointment by calling your local
structions. You should receive your order within 10
Center and, at the prompt, leaving a message re-
days.
questing Everyday Tax Solutions help. A representa-
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Asking tax questions. Call the IRS with your tax
tive will call you back within 2 business days to
questions at 1-800-829-1040.
schedule an in-person appointment at your conve-
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nience. To find the number, go to
Solving problems. You can get face-to-face help
contacts or look in the phone book under United
solving tax problems every business day in IRS Tax-
States Government, Internal Revenue Service.
payer Assistance Centers. An employee can explain
IRS letters, request adjustments to your account, or
help you set up a payment plan. Call your local
Mail. You can send your order for forms, instruc-
Taxpayer Assistance Center for an appointment. To
tions, and publications to the Distribution Center
nearest to you and receive a response within 10
find the number, go to
business days after your request is received. Use the
or look in the phone book
address that applies to your part of the country.
under United States Government, Internal Revenue
Service.
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Western part of U.S.:
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Western Area Distribution Center
TTY/TDD equipment. If you have access to TTY/
Rancho Cordova, CA 95743-0001
TDD equipment, call 1-800-829-4059 to ask tax
questions or to order forms and publications.
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Central part of U.S.:
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Central Area Distribution Center
TeleTax topics. Call 1-800-829-4477 and press 2 to
P.O. Box 8903
listen to pre-recorded messages covering various
Bloomington, IL 61702-8903
tax topics.
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Eastern part of U.S. and foreign addresses:
Refund information. If you would like to check the
Eastern Area Distribution Center
status of your 2004 refund, call 1-800-829-4477 and
P.O. Box 85074
press 1 for automated refund information or call
Richmond, VA 23261-5074
1-800-829-1954. Be sure to wait at least 6 weeks
from the date you filed your return (3 weeks if you
filed electronically). Have your 2004 tax return avail-
CD-ROM for tax products. You can order Publi-
able because you will need to know your filing status
cation 1796, IRS Federal Tax Products CD-ROM,
and the exact whole dollar amount of your refund.
and obtain:
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Current-year forms, instructions, and publications.
Evaluating the quality of our telephone services. To
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Prior-year forms and instructions.
ensure that IRS representatives give accurate, courteous,
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and professional answers, we use several methods to
Frequently requested tax forms that may be filled in
evaluate the quality of our telephone services. One method
electronically, printed out for submission, or saved
is for a second IRS representative to sometimes listen in
for recordkeeping.
Page 28
Chapter 7 How To Get Tax Help
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