Hardware/equipment Maintenance Agreement Template (Page 3 of 7) in pdf

Hardware/equipment Maintenance Agreement Template Page 3

[Hardware/Equipment] Maintenance Agreement

This is a standard introductory paragraph that lists the date and the parties to the Agreement.

Effective Date

[Date]

By and between

[Customer Name] “Customer,”

Located at

[customer address]

[City], [State] [Zip Code]

and

[Company Legal Name] “[Company]”

[Address]

[City], [State] [Zip Code]

in consideration of the promises made herein and intending to be legally bound, agree as follows:

Maintenance Services

Section 1 states that [Company] will provide preventative and remedial maintenance services for the

equipment listed on the attached Exhibit A. You should list the types of maintenance services to be

provided at the end of the paragraph.

[Company] shall maintain and service the computer equipment listed on the Exhibit A attached to this

Agreement and incorporated in this Agreement by reference (the “Equipment”) and keep the Equipment

in good working order. [Company] shall provide scheduled preventive maintenance during regular

business with the schedule to be based on the specific needs of the Equipment as determined by

[Company]. In addition, [Company] shall provide unscheduled remedial maintenance (“on-call service”)

as and when needed. Both scheduled and unscheduled service maintenance shall include the following:

Exclusions

[Company] will only be obligated to perform certain types of maintenance. For example, [Company]

will not be obligated to repair equipment damaged in a hurricane. You should list all applicable

exclusions in this section.

Repairing damage resulting from, or furnishing parts required as a result of, causes other than ordinary

wear and tear including, without limitation, neglect, misuse (including faulty repair or maintenance by

unauthorized parties), accidents, failure of electrical power, air conditioning, humidity control, or acts of

God.

Parts

[Company] will provide necessary parts when making repairs and charge the cost of those parts to

the Customer.

[Company] shall furnish the parts as necessary, and subject to prevailing prices.

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Hardware/equipment Maintenance Agreement Template Page 3