Form Ebt 2259 - Report Of Electronic Theft Of Cash Aid Page 2
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4ELECTRONIC BENEFIT TRANSFER (EBT) IMPORTANT INFORMATION
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If your EBT card was lost/stolen report it immediately to EBT Customer Service at
1-877-328-9677, so they can cancel your card and give you a new one.
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Electronic theft is a form of identity theft. Keep your EBT card and Personal Identification
Number (PIN) safe! Keep your PIN secret!
•
Do not carry your social security number (SSN) with you.
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NEVER enter your PIN if you think someone is watching you. Someone might steal your EBT
benefits if they know your EBT card number and PIN.
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Cover the EBT machine’s keypad with your hand when entering your PIN.
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NEVER tell your PIN to a store clerk, even if they ask for it. If you need help using your
card, you may want to consider having someone you can trust listed as your authorized
representative. Contact your county worker to set this up.
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You can change your PIN anytime by calling EBT Customer Service at 1-877-328-9677 or by
going into your local county welfare office.
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Your PIN number should not be 1234, 1111 or 0000. These PINs are easy for thieves to guess.
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If you have other EBT cardholders in your household remind them to keep their EBT cards and
PINs safe too. Someone who knows your card number, SSN, and your date of birth may be
able to change your PIN.
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If your EBT card does not work, do not continue to swipe your card through the EBT machine.
This is how some electronic theft occurs.
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Whenever possible, do not shop at a store you believe may be stealing your information or
benefits.
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DO NOT use your EBT card at an ATM or EBT machine that looks like it has been damaged
or tampered with, it may be stealing your EBT card information and PIN.
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If you no longer want to use EBT for your cash benefits, you can have them directly deposited
into your bank account. Contact your county worker or local county welfare office to get more
information.
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Please report any suspicious EBT activity to the fraud hotline at 1-800-344-8477.
EBT 2259 (11/13) INSTRUCTIONS
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