Ada Complaint Form - Rtcsnv printable pdf download

Regional Transportation Commission of Southern Nevada

Americans with Disabilities Act (ADA) Complaint Form

Notice and Grievance Procedure for Complaints of Discrimination Based on Disability

The Regional Transportation Commission of Southern Nevada (RTC) has established a

process for investigating and resolving complaints alleging discrimination based on

disability regarding services, programs, and facilities pursuant to Section 504 of the

Rehabilitation Act of 1973 and Title II of the Americans with Disabilities Act of 1990 as

implemented in 49 CFR Parts 27, 37, and 38 and 28 CFR Part 35 (for programs and

facilities). This Notice and Grievance Procedure is adopted pursuant to 28 CFR 35.107

and 49 CFR 27.13 both entitled, Designation of responsible employee and adoption of

grievance procedures.

The RTC’s Director of Paratransit & Specialized Services or his/her designee shall be

responsible for overseeing investigations and responses to complaints of discrimination

based on disability.

Acknowledgment of Complaint: Within seven calendar days after receipt of the

complaint, a letter will be sent to the complainant that includes the following:

1. Acknowledgement that the complaint has been received and forwarded for

investigation;

2. The date by which a response will be sent to the complainant;

3. And how to contact RTC if the complainant does not receive a response by that date.

Investigation of Complaint: The designated RTC staff member will investigate the

complaint and respond in writing within a reasonable time, not to exceed 30 days from

receipt of the complaint. The response will set out a process for resolution of the

complaint. If no action is taken, the response will state the reasons for the decision.

(RTC employee and RTC transit contractor’s personnel files are confidential; therefore,

specific information on disciplinary actions resulting from complaints will not be

divulged.)

Please provide the following information necessary in order to process your complaint.

Assistance is available upon request. Complete this form and mail or deliver to: RTC,

Attention: Safety & Security Department, 600 S. Grand Central Parkway, Suite 350, Las

Vegas, NV 89106.

1. Complainant's Name:

2. Address:

3. City :

State:

Zip Code:

4. Telephone No. (Home): ______

______ (Business): _____

_ ______

Ada Complaint Form - Rtcsnv