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10Example: Professional with Many Years of Experience
Mark J. Jones
3546 South Street
San Angelo, TX 76909
325-942-9090
SUMMARY OF QUALIFICATIONS
15+ years progressive experience in Human Resource Development
Presented in excess of 1000 hours of training programs
Experienced program developer
EXPERIENCE
Wallace and Company, San Angelo, TX, 1990-Present
Management Development Administrator
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Create and administer management training courses for Fortune 500 company
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Develop programs in Total Quality Management, Performance Review Methods, How to
Handle Upset Customers, Team Building and various management courses
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Train and supervise 16 staff trainers
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Administer a training budget in excess of $500,000
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Work directly with individual department managers to develop training programs for
their employers
Customer Service Trainer
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Presented training program to over 5000 employees on customer service skills
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Helped in the development of training materials, including: manuals, handouts,
overheads, and graphic presentations
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Worked individually with employees experiencing difficulties in their jobs
Training Advisor
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Worked individually with employees to develop training programs
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Scheduled classes and helped prepare roster
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Administered tests to measure mastery of course material
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Recorded all training courses in employee files
COMPUTER SKILLS
Word Perfect, Microsoft Office, Harvard Graphics, Front Page, HTML
EDUCATION
MBA/Human Resource Development
Angelo State University, May 2000
BBA/Business Administration
Angelo State University, May 1990
PROFESSIONAL ASSOCIATIONS
American Society for Training and Development
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Parent category: Business