Cleaning Service Agreement printable pdf download

CLEANING SERVICE AGREEMENT

Please refer to this Cleaning Services Agreement for specific information regarding the day, time and frequency of your

requested cleaning, i.e., “standard”, “deep” or “spring” and notes (changes/additions) specific to your home and payment

details.

TERMS OF THE AGREEMENT

There is no term to this agreement. Homeowner (hereafter known as client/homeowner) may cancel at any time for any

reason. We ask for a minimum of 48 hours notice. Bethany Beach Cleaning, LLC (hereafter known as BBC or “we”) may

also cancel at any time for any reason with 48 hour notice

Below are our basic terms of service. All services provided are under our basic terms of service. We reserve the right to

alter or modify these terms at any time in which you will be given the revised Agreement and your continued use of our

service implies agreement with these terms. BBC agrees to provide cleaning services to you as per your request. The

charges for our service is for the agreed dollar amount for a team of our employees (hereafter known as cleaning team

members) for a maximum of a fixed amount of team working hours of cleaning or related services. The charge is for the

amount of work hours reserved for you for this job and not for any specific outcome. In the event that our cleaning team

members complete the job in less time than the maximum reserved, which may sometimes be possible, the charge will

remain the same and will not be adjusted (since this time block has been reserved for your job). Please note that for an

average size home a typical move out cleaning or a deep cleaning may take in excess of 10 to 16 work hours. A regular

weekly or every other week cleaning in a typical home may take in excess of 4 work hours. Our team members will do the

best possible job they can in the time they have available. Since the condition of each home will vary, it is possible that we

may not be able to complete the job in the time available. In such a case additional time may be required at an additional

charge. If you choose not to have additional time then our team members will do the best possible job they can in the time

available. There are no refunds. By using our service you agree to the terms of this agreement and agree to pay the total

due to us. All agreements are contingent upon strikes, accidents or delays beyond our control. Any changes to rate and/or

time, be it verbal or in writing will not affect the substance of this agreement and all the terms herein will still apply with the

new rate/time.

LICENSED, BONDED, INSURED

BBC is a professional cleaning service that is fully licensed, insured and bonded (copies available upon request).

QUALITY OF SERVICE

For your convenience, and quality control, we can leave you with a checklist indicating the various services we provide

each time we cleaned your home; we also have them posted on our website Our

management from time to time will conduct random on site inspections. If, after your inspection, you find our service

unsatisfactory, please contact us within 24 hours so we can correct the issue the next day. Refunds or discounts are not

offered as we will try to correct any mistakes or missed services. Requests received by our office after that period will be

incorporated into your next house cleaning.

THE CLEANING TEAM

We are responsible for all payroll taxes and pay for workman’s compensation insurance. We provide all equipment and

supplies. Our employees wear uniforms to identify themselves. Our cleaners usually work in teams of two or more

depending on the size of the job. A team leader is assigned to your home. We make every effort to keep the same team

leader assigned to your home, but cannot guarantee it. Illness, vacations, etc, can all result in a change of team or change

of cleaners on a team.

Our teams vary from job to job. When more than one person is at the job, the quoted time -- which

was given in person hours -- is lessened by the number of people. For example, if you were scheduled for a two-hour

service and two cleaners are assigned to your job, the cleaning should be completed in one hour or two person hours.

CONDUCT

Our cleaners do not answer the telephone or doorbell. Their only purpose while in your home is to clean. It is our policy

that our teams do not smoke or eat in your house.

TRAINING AND SUPERVISION

New cleaning members are assigned to trainers who supervise them on their first several cleanings. After a formal review

with the trainer, the cleaner is then assigned to a team or allowed to work on their own.

PREPARING FOR YOUR CLEANING

Prior to the cleaning team’s arrival, please remove all items that may delay our cleaning service. Desks that have a large

Cleaning Service Agreement

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