Cleaning Checklist (Page 2 of 2) in pdf

Add additional cleaning instructions here:

READ POLICIES REGARDING YOUR CLEANING:

Cancellation and Lock Out: There is a charge of $50.00 if you give less than 48 hours notice of cancellation,

a key is not left out as arranged, or you are not there at the time you arranged to let the cleaner in.

Complaints: If you are not satisfied with your cleaning and you agreed to additional time, you must call the

office within 48 hours of job completion so that we can promptly take care of the situation. We do not

guarantee you a satisfactory resolution if your complaint is received after that time.

REMEMBER: If you did not agree to extra time, we DO NOT guarantee you will be happy with the

cleaning.

Payment: We prefer checks but also accept Visa, MasterCard, or Discover credit and debit cards. If you

forget to leave a check, your credit card will be charged if a check is not received in the mail 5 days after

your cleaning. Payment is due on the day of service.

Charge: We charge by the hour and the hourly rate is per cleaner.

Team of Two: If a team of two is scheduled to clean, you will be charged double the hourly rate. The cleaning

time will be reduced by ½ so the charge will be the same as if one person cleaned.

(Example: 2 cleaner for 2 hours = 4 total cleaning hours OR 1 cleaner for 4 hours = 4 total cleaning hours)

Estimated Time: When you called to schedule cleaning, you were given an “estimated” (approximate) time.

This is an educated guess made after getting information from you about the size and usage of your

property. This is not a firm bid and your cleaning may take more or less time than was estimated.

Additional

Time: It is important that you let us know if you will pay for additional time. When you are not

willing to pay for additional time, we do not guarantee that you will be satisfied with your cleaning.

Refunds: If the cleaning takes less than the time estimated, and you have paid by check, we will send you a

refund of anything over the minimum time.

Parking: If you do not have free parking available, you are responsible for paying for your cleaners parking.

Reminder call: The cleaner is instructed to call all brand new clients 2 days before their cleaning. If you do not

receive this call or message from the cleaner, please call the office the day before your cleaning.

Arrival Time: We work very hard to schedule cleaning times that are convenient for our clients. If you are

going to be home during the clean or want to meet your cleaner, we will give you a start time. Please be

aware that it has become more and more difficult in the Puget Sound area because of traffic congestion

for our cleaners to be on time. We ask that you give the cleaner a 30-minute window of time from the

start time we quoted you, before you call the office.

Tips: A tip to your cleaner is not mandatory but is appreciated for work done well.

Cleaning Checklist Page 2