Mystery Shopper Application Form Page 2
ADVERTISEMENT
1
2
3
4Service Scan Evaluations Ltd
Mystery Shopper Application Form
SECTION 3: RULES OF CONDUCT
Although we are 'Mystery Shoppers' we are not 'Invisible Shoppers' and the staff we assess are very likely to
remember us once they receive a copy of their report and the itemised receipt.
As the job of a Mystery Shopper is to assess the quality of the service provided it is essential that the quality of our work,
as well as our attitude and behaviour during a 'Visit', be of the highest standard.
Each and every time a Mystery Shopper carries out an assessment, these Rules of Conduct must be strictly applied.
Payment of the Mystery Shopper's fee and reimbursement of expenses depends upon adherence to these Rules of
Conduct.
If you wish to become a Mystery Shopper for Service Scan, you are required to carefully read our Rules of Conduct and
agree to abide by them by completing the section below.
Prior to the Visit
1)
Before agreeing to visit any outlet for Service Scan, you must disclose to us whether you are currently
working/used to work for the client involved. We must also be made aware if you personally know
anyone else who works for them or used to work for them.
2)
You should divulge to us if you have carried mystery visits to that particular client on behalf of another mystery
shopping company.
3)
You will always read the client brief and questionnaire before carrying out a visit as each one differs.
4)
You must only visit the venue on the dates/times specified in your client brief.
5)
If you find you cannot visit the venue on the dates/times specified you must contact the office immediately, so
that another assessor can be found.
6)
If you find you cannot visit the venue on the dates/times specified you must never pass on the work to a relative,
friend or colleague; only Service Scan are authorised to allocate the visits.
7)
When applicable, you will brief your guest as to how they must conduct themselves during the visit.
8)
You will only invite people to accompany you on a visit whom you know extremely well and whom you can trust
implicitly to behave appropriately.
During the Visit
1)
You will be held solely responsible for the behaviour of your guests.
2)
You and your guests must arrive at the restaurant/venue completely sober.
3)
You and your guests are restricted to a maximum of 2 alcoholic drinks or a half a bottle of wine each.
4)
It is not acceptable for you or your guest to have just soft drinks and the other to have more than 2 alcoholic
drinks.
5)
It is not acceptable to have extra alcoholic drinks to that specified and pay for them separately.
6)
You must never admit to the staff during the visit that you are the 'Mystery Customer'.
7)
You must never make notes, take pictures or use recording equipment whilst in the venue.
8)
You must never seek compensation directly with the venue or their head office in relation to a complaint/incident
that happened during your visit.
After the Visit
1)
You must complete all sections of the report.
2)
You must provide sufficient comments to back up your yes/no answers.
3)
You must send back your completed report within 24 hours of carrying out the visit.
4)
You must send the itemised till receipt with your report.
Income Tax
As the work we provide is on an ad-hoc basis, we have a special dispensation from the Inland Revenue whereby
we are not responsible for deducting income tax from the fees you earn. It will be your responsibility to declare
any monies earned from Service Scan on your annual Tax Return.
Please return to: Shopper Recruitment, Service Scan, Westminster Buildings, Theatre Square, Nottingham NG1 6LG
Tel: 0115 958 4727 Fax: 0115 988 1329 E-mail:
ADVERTISEMENT
0 votes
Related Articles
Related forms
Related Categories
Parent category: Business