Pro Rata Invoice Template (Page 2 of 3) in pdf

From last year all Pugs, Pekes or Boston Terriers for example are kept together if possible - as these flat

faced breeds have no real means of defense when ganged upon. Jack Russell Terriers, Maltese Poodles,

Miniature Dachshund’s etc. will also where possible not be shared with other breeds.

When taking the decision to companion share your dog with others please also carefully consider your

dog’s eating habits - as separating dogs to monitor an individual’s feeding over our high season period is

not easily overseen. If you have an old dog that eats very slowly or perhaps even a younger shy dog who

may hang back when the food is presented - we suggest that you consider non-sharing accommodation

or at the very least request on admission that we monitor your dog’s weight on entry and periodically

thereafter to ascertain that your dog is receiving its fair share on a daily basis. Although we employ

additional trained staff over high season periods please also understand that feeding a single dog more

than once a day in a shared kennel is also potentially problematic for obvious reasons.

Cat sharing policy:

Our kennels can accommodate a single cat or a maximum of two cats together in any one of our

standard kennels. As many as five cats can be accommodated in our limited garden units and all cats -

regardless of type are billed

R 125.00

over our high season period.

This year there is a fixed deposit fee of R 1000.00 per dog or cat & R 200.00 for caged

birds, rabbits, guinea pigs or hamsters.

Our banking details are as follows: -

Account Name: The Horseman cc

Account Number: 023019077

Bank: Standard

Branch: Rivonia

Branch Code: 00-12-55

ONLY ON RECEIPT OF YOUR DEPOSIT PAYMENT WILL WE CONFIRM YOUR HIGH SEASON BOOKING! PLEASE

EITHER FAX YOUR PROOF OF PAYMENT TO

(011) 467 8444

OR E-MAIL

carol@petstravel.co.za

Our cancellation policy:

Waterfall Kennels is possibly the only pet boarding facility which officially opens their high season

bookings on the 01

September every year. In our experience most customers will have confirmed their

December holiday plans by this time and for this reason our administrative process is simplified as we

don’t expect to have last minute cancellations, refunds or date changes. However, we are willing to

reimburse customers at 50% or R 500.00 provided notification is received in writing before the

31/10/2014 - thereafter not. For this reason please do not consider this process if you are in any way

uncertain as to your exact holiday dates.

4. Unless we confirm you’re booking status via return e-mail, fax or post please do not automatically

assume either, even with a full deposit payment that your booking is guaranteed. (When we start to

reach full capacity, certain non-sharing breeds for example can no longer be considered over this time,

whereas we may still be able to accommodate small sharing spayed female dogs for example. In this

instance you will be advised immediately of the situation and refunded accordingly.

5. Owners must on admission produce annual

‘up-to date’

vaccination records for all dogs and cats. Please

consult with your local veterinarian regarding these requirements. We strongly recommend de-worming

and the non-compulsory kennel cough vaccine for dogs prior to admission.

Pro Rata Invoice Template Page 2

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