Project Management (Page 2 of 3) in pdf

Project scope document

[Project name - see below]

[Date]

[Insert table of contents if required]

Project name

This should accurately describe the project, with some detail, for example "Customer helpdesk

systems upgrade to improve average response time".

Project scope statement

The scope statement should summarise the project or product objectives. Objectives should be

measureable and achievable within the time allotted.

For example, a business wanting to improve its customer care might set the objective of upgrading its

phone and computer systems to facilitate this. An objective statement for this could be:

"Reduce customer call waiting times to under one minute by upgrading customer helpdesk systems

by April 2011".

Introduction / Background to project

Information here might include the client's original request and any refinements made to reach the

agreed understanding of what the project will entail. For example:

Average customer call waiting time is currently 2 minutes and 20 seconds. This is partly due

to the limitations of the current telephone and CRM systems. To improve our customer

service by significantly speeding up our response time it was decided to replace all customer

services computers with new ones and then install a fully integrated CRM system. We

received the go ahead in January to overhaul the systems and this project is to effect that.

Business case

Explain why the project is being undertaken and the business benefits that will be gained

Deliverables

'Deliverables' refers to the outcome or parts of the outcome that lead to the project's successful

completion.

In our example, a key deliverable might be the successful installation of any new hardware or

software that's been identified as necessary to help improve response times.

Constraints

Constraints refers to any limits, deadlines, delivery dates, etc that will govern the approach you're

going to take to complete the project.

For example, does the project need to be completed by a certain date?

[Project name - scope document DD/MM/YYYY]

Project Management Page 2