Customer Complaint Form Page 2
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2Previous contact
Where possible, please provide names and times of discussions held with Horizon Power people:
What was the result of your discussions?
Please provide details of the outcome or further course of action:
Your expectation
Please indicate what you would like to see happen to resolve your complaint or improve our service in the future:
Signed:
Date:
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Thank you for your valuable feedback. We will provide you with a written acknowledgement within 10 working days. In the
meantime, should you have any further queries whilst your complaint is being processed, please do not hesitate to contact Horizon
Power on 1800 267 926.
For Horizon PoWer Use
Date received:
d d m m y y
Acknowledgement
Due date:
d d m m y y
Date sent:
d d m m y y
DM#:
Prepared by:
reply
Due date:
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