Dws-Esd 61app - Application For Food Stamps, Financial Assistance, Child Care, And Medical Assistance - 2014 Page 23
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29Important Application and Program Information
(Keep this information for your records)
General Information
Application Processing
A decision about the program(s) you applied for will be made no later than 30 days from the date of
application. Some medical benefit decisions may take longer.
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Managing Your Application
You can manage your case information by using myCase at jobs.utah.gov.
myCase can help answer questions about your case; you can access forms, view your notices,
and keep track of your application.
You can send in your verifications by:
Fax: 877-313-4717
Mail: PO Box 143245, SLC, UT 84114-3245
Drop off at your local office
You may contact us by phone toll free 1-866-435-7414 or Salt Lake Valley 801-526-0950.
Interviews
Each program has different interviewing requirements. If you are required to complete an interview, you will receive a notice.
Paperwork and Verifications
To prevent delays in processing your case, turn in ALL requested verifications as soon as possible.
Paperwork is imaged within 48 business hours after it is received and usually processed within 14 days in the order received.
Your myCase account will show what verifications we have received and what is still missing. You can also use myCase to view
decisions made on programs you have applied for.
Ensure your case number is included on each page you provide.
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Your benefits may be prorated if the items and forms are not returned by the 30
day following the date of application.
If You Are Approved
You will receive your Financial, Food Stamp, and/or Child Care benefits on a Utah Horizon Card.
Your Medical card(s) will be mailed at initial program approval, upon request and every 36 months.
Utah Horizon Card EBT Basic Instructions
Call the Utah Horizon Card Helpdesk to activate your card and select your personal identification number (PIN). This telephone number
will be located on the back of your card.
Keep your Utah Horizon Card even if your case closes. This will save you time if you apply again for benefits in the future.
If you are homeless or have no mailing address, your card will be sent to a post office near you marked for General Delivery.
Keep your PIN secret and do not write it down on the card or card sleeve.
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If you give the card and PIN to anyone, you will be responsible for any withdrawals made from the card.
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If you lose the card or if it is stolen, report it immediately.
Utah Horizon Card Customer Service is available 24 hours a day, 7 days a week. Call the Helpdesk at (800) 997-4444 if:
You need to check your balance.
You need a replacement card because the card has been lost, stolen or is no longer working.
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The replacement card will be mailed to you.
You need to change your PIN for any reason.
You have questions on how to use your card.
The ATM does not give you the correct amount.
If you are eligible for Expedited Food Stamps and have not received your card within 7 days of your application, contact your local
employment center. In all other cases where you did not receive your card, or if you did not receive your card due to an address change,
call 801-526-0950 or 1-866-435-7414.
Our Programs
Financial, Medical, Child Care, and Food Stamp are temporary programs to assist you as you work towards increasing your
family's income through employment, child support, and/or disability payments. DWS offers a wide range of employment preparation
services in our offices to help as you look for work, including job referrals, workshops, mock interviews, resumes, Work Readiness
Evaluations, and other services with a skilled DWS Employment Counselor. For more information on the services available or to connect
with an Employment Counselor, contact your local DWS employment center.
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