Warranty Submission Form (Non Leatherman Tools) printable pdf download

Warranty Submission Form (non Leatherman Tools)

Thank you for your enquiry. In order for us to process your warranty application it is necessary for you to

provide the following information and to return your product to us for inspection. Please read the notes

below which hopefully should answer the majority of your queries, however, if after reading the notes below

you still have questions please do not hesitate to contact us further.

Please complete this form, print it off and return it with the faulty product.

Name:

Address:

Post Code:

Tel:

Email:

Manufacturer:

Description of fault:

To have your product inspected please send it to us at the address below.

Whitby & Co Warranty

P .O Box 239

KENDAL

LA9 9ED

When returning the product please make sure it is securely packaged. We advise that you send it via insured

post so that you are covered should anything happen to the product in the post.

Unfortunately we cannot be held responsible for products that do not reach us.

Your product will be repaired/replaced free of charge and should be returned to you within ten working days.

Some customers attach sentimental value to the product they have submitted for warranty repair. In some

instances customers may not be happy with receiving a new product in replacement of their old product and

if this is the case please tick the box below:

I do not wish to receive a new product, please contact me if my product cannot be repaired.

Under the warranty we are not able to send both a replacement product and the original product back to

a customer. Please also note that if you have a discontinued product we may need to replace it with an

alternative model. If this is the case and you are not happy with this alternative please notify us within ten

days of receipt.

It maybe necessary for us to return your product to the manufacturer for their inspection/replacement/

repair. In this instance we would notify you by letter of the approximate delay in your product being

returned to you.

We regret that we are unable to send out replacement parts, as unauthorised repairs void the warranty.

Furthermore, we cannot be held responsible for any reimbursement of costs you may have incurred in

having your product engraved nor are any pouches covered under the warranty.

In a tiny minority of cases the condition/misuse of the product may mean that the warranty is invalidated and

we would contact you to discuss this if we felt this may be the case.

Kind Regards,

Warranty Repair Team

Whitby & Co.

Warranty Submission Form (Non Leatherman Tools)