Texas Commission On Environmental Quality Landscape Irrigation General Complaint Form (Page 2 of 2) in pdf

Texas Commission On Environmental Quality Landscape Irrigation General Complaint Form Page 2

Landscape Irrigation Complaint Process

Who May File A Complaint?

What Is The Complaint Process?

Any person may file a valid complaint against any

A. The complaint is received, reviewed, and

individual relating to any phase of landscape irrigation.

assigned to the appropriate Landscape Irrigation

Program staff member.

How Do I File A Complaint?

B. The Complainant (if known) may be contacted to obtain

A. Complaints may be in writing. Complaints may

additional information.

be submitted on this form, or in a similar format.

C. The person upon which the complaint has been filed

B. Describe your complaint in detail. Include

(Respondent) will be contacted.

dates, times, location (physical address), and name.

Attach additional documentation such as copies of

D. The investigation may result in one,

plans, contract documents, pictures, etc.

or a combination of the following:

C. Submit the form and supporting documents by:

1. Resolved verbal or written notice of violation mail to: TCEQ,

Landscape Irrigation Program, MC-178,

2. License suspension or revocation.

PO Box 13087, Austin, Texas 78711-3087;

3. Enforcement Action: administrative or civil penalty.

fax – 512/239-0533; or

4. Dismissal of complaint due to insufficient evidence.

e-mail –

install@tceq.state.tx.us

How Will I Know The Status Of My

How May I Obtain More Information?

Complaint?

For more information, contact the TCEQ Landscape Irrigation

A. You may contact the program office in writing

Program, at 512/239-6300. You may visit the Agency website

or by telephone for a periodic status of your report

for additional information regarding Landscape Irrigation at:

by calling 512/239-6956.

B. If the nature of the complaint is outside

the agency’s jurisdiction, you will be notified in writing.

What Complaints Are Within The

Agency’s Jurisdiction?

A. Any complaint resulting from any person,

licensed or unlicensed, who sells, designs,

consults, installs, maintains, alters, repairs, or

services a landscape irrigation system.

B. Any landscape irrigation violation of the Texas W ater

Code chapter 37, Occupations Code chapter 1903,

and Texas Administrative Code chapter 344.

TCEQ-10380 (04-08-08)

Page 2 of 2

Texas Commission On Environmental Quality Landscape Irrigation General Complaint Form Page 2

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