Fedex Claim Form

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FedEx Express
Claim Form Instructions and
Frequently Asked Questions (FAQs)
Read the following FAQs for answers on the claim resolution process.
When should I file my claim?
Who can file a claim?
Claims for concealed loss, visible or concealed damage, delay
The sender, the recipient or a third party can file the claim.
and FedEx
Collect on Delivery (C.O.D.) payment (where
applicable) must be reported within 21 calendar days and all
How do I file a claim?
supporting documentation filed within 9 months of delivery date.
Follow the three easy steps listed below to file your claim.
How long will the claim resolution process take?
Step 1: Choose one of the following options:
Most cases will normally be resolved in 5 to 7 business days
• C omplete and submit a claim form online at
after we receive your claim form and supporting claim
documentation, unless additional time for research is needed.
• C all customer service at
0800 0222 333
What should I do with the merchandise and
shipment packaging?
• C omplete a claim form and e-mail, fax or mail it
Keep the merchandise and all original packaging, including
(see step 3).
cartons and contents, until the claim resolution process is
finished. It may be necessary to make the packaging available
Step 2: Gather the following documentation:
to FedEx for inspection.
• P hotocopy of FedEx air waybill, FedEx Ship
printout, or delivery receipt.
Where can I find specific information about the claim
resolution process?
• A ll documentation related to the proof of value (copy
For more detailed information, including time limits
of original invoice from vendor or supplier, copy
for specific claim types, go to
of retail invoice or receipt, final confirmation
or refer to the current FedEx Service Guide.
screen if online order with proof of payment,
itemized repair invoice or statement of non-repair,
appraisals, expense statement, or any other
applicable documentation).
• Serial number(s) of merchandise, if applicable.
• Inspection report, if applicable.
Step 3: E -mail, fax or mail the completed claim form with the
supporting documentation to:
Fax: +31 (0)20 500 56 10
Customer Relations Department
Brequetlaan 25
1438 BC Oude Meer
The Netherlands


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