Fillable Fedex Claim Form printable pdf download

Fedex Claim Form

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FedEx Express

Claim Form Instructions and

Frequently Asked Questions (FAQs)

Read the following FAQs for answers on the claim resolution process.

When should I file my claim?

Who can file a claim?

Claims for concealed loss, visible or concealed damage, delay

The sender, the recipient or a third party can file the claim.

and FedEx

Collect on Delivery (C.O.D.) payment (where

applicable) must be reported within 21 calendar days and all

How do I file a claim?

supporting documentation filed within 9 months of delivery date.

Follow the three easy steps listed below to file your claim.

How long will the claim resolution process take?

Step 1: Choose one of the following options:

Most cases will normally be resolved in 5 to 7 business days

• C omplete and submit a claim form online at

after we receive your claim form and supporting claim

documentation, unless additional time for research is needed.

• C all customer service at

0800 0222 333

What should I do with the merchandise and

shipment packaging?

• C omplete a claim form and e-mail, fax or mail it

Keep the merchandise and all original packaging, including

(see step 3).

cartons and contents, until the claim resolution process is

finished. It may be necessary to make the packaging available

Step 2: Gather the following documentation:

to FedEx for inspection.

• P hotocopy of FedEx air waybill, FedEx Ship

Manager

printout, or delivery receipt.

Where can I find specific information about the claim

resolution process?

• A ll documentation related to the proof of value (copy

For more detailed information, including time limits

of original invoice from vendor or supplier, copy

for specific claim types, go to

of retail invoice or receipt, final confirmation

or refer to the current FedEx Service Guide.

screen if online order with proof of payment,

itemized repair invoice or statement of non-repair,

appraisals, expense statement, or any other

applicable documentation).

• Serial number(s) of merchandise, if applicable.

• Inspection report, if applicable.

Step 3: E -mail, fax or mail the completed claim form with the

supporting documentation to:

E-mail:

Fax: +31 (0)20 500 56 10

FedEx

Customer Relations Department

Brequetlaan 25

1438 BC Oude Meer

The Netherlands

31581PL

9/15

Fedex Claim Form

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