Business Communications Assessment Sheet
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1
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3Name: ______________________________
Date: ______________
BUSINESS COMMUNICATIONS
Assessment
1. A Facsimile is a paper image that is transmitted over the internet via printers.
TRUE
FALSE
2. Company letterhead provides all of the company’s identifying information in an easy to
read, attractive format.
TRUE
FALSE
3. When addressing an envelope, the return address is placed in the center- right of the
envelope.
TRUE
FALSE
4. What are the three accepted requirements of writing business correspondence?
a. Brevity, Clarity, Grammar and
c. Brevity, Creativity, Grammar and
Spelling
Spelling
b. Boldness, Clarity, Punctuation
d. Brevity, Creativity, Punctuation
5. What is a memorandum?
a. A memorandum is a company
c. A memorandum is an in-house written
policy that limits employee
communication. It is only intended to
communications throughout the
be seen by company personnel.
company. Not intended for
management.
b. A memorandum is a template that
d. A memorandum is a chain email sent
all employees of a company use to
to all potential customers. It is a form
track incoming communications.
of advertising.
Intended for customer research.
6. Handling an unpleasant phone call in a _____ and _____ manner will often relax the
caller.
a. Stern, soft
c. Rude, obnoxious
b. Stern, calling
d. Calm, caring
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