Business Communications Assessment Sheet Page 2
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37. When speaking with a person who has limited use of the language that you speak, it is
extremely important that you speak _____ and _____.
a. Loud, clear
c. Softly, friendly
b. Clearly, concisely
d. Short, to the point
8. If a memo is typed by a person other than the memo writer, _____ should be used.
a. A company logo
c. Signature line
b. A personal stamp
d. Reference initials
9. Choose the answer that is NOT a heading that should be included in a fax.
a. Date
c. CC
b. Title
d. RE
10. The heading Cc in an email or memorandum stands for:
a. Company correspondence
c. Company copy
b. Chairman copy
d. Courtesy copy
11. It is important to remember that your email is…
a. regulated by the government and
c. a tool that employees should always
can only be used for company use.
use before they use the telephone.
b. private and cannot be looked at by
d. Not private and employers can
anyone but the receiver of the
monitor email traffic and content of
email.
employees.
12. The difference between a Block style letter format and a Modified Block style format is…
a. that the Modified Block doesn’t
c. that the date, complementary close,
have an inside address.
name of sender and their title are on
the right side of the letter.
b. that the Modified Block has
d. that the Modified Block is formal and
letterhead and Block doesn’t.
Block is informal.
13. What is the recommended font style and size for writing a business letter?
a. Monotype Corsiva, size 12
c. Arial, size 10
b. Times New Roman, size 12
d. Verdana, size 9
14. When leaving professional phone messages, always…
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