Sample Goal Setting Template Page 4
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6EXAMPLE Goal #3
Title of Goal: Implement updates to L&D website to improve user experience
Actions:
•
Attend a Drupal 7 workshop, offered by IT Training, to increase my understanding of our
websites and how to edit them
•
Work with colleagues to design updates and assess usage
•
Implement/develop design updates to website, including updated photos
•
Correct any outdated information
•
Create a new section of the website devoted to assisting clients with accessing self-service
options and directing them to the right member of the team for individualized support
•
Follow-up in 3 months with a client satisfaction poll to determine the reception of the new
website, as compared to baseline client satisfaction prior to the implementation
Measurements:
•
Drupal workshop attended
•
Design updates and corrections to outdated information made
•
New website section created and announced to clients. Goal will be considered exceeded if
client satisfaction increases by 20% over baseline
Due Date: November 1, 201X
Current Status: In Progress
Completion: 0%
EXAMPLE Goal #4
Title of Goal: Improve time-management skills to support better client relationships
Actions:
•
Attend continuing education seminar, ‘Building Great Customer Relationships’, in August
•
Attend continuing education seminar, ‘Time Management’, in October
Prepare an action plan for improving ability to prioritize tasks and projects by November 1
Measurements:
•
Seminars attended; shared lessons-learned with the rest of the team through one or more 30-
minute presentations
•
Action plan created, vetted with manager, and implemented
•
Control over my workload is increased by 20% (recognition of more free time to review or work
on new projects)
Goal will be considered exceeded if feedback regarding session scheduling and materials
readiness increases by 30% on average.
Due Date: April 30, 201X
Current Status: In Progress
Completion: 0%
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