AREAS OF EXPERTISE
A successful IT Administrator with extensive analytical and software experience of
Microsoft operating systems
investigating and diagnosing network problem and also knowledge of IT operating
systems, especially Windows, Exchange and Citrix. Multi-talented with good all-
Computer networks and
round technical skills and the ability to develop and maintain close working
relationships with other support and development teams. Having the personal drive
required to deliver a service that exceeds the expectations of colleagues and end
users through a positive, well organised and structured work ethic.
Looking for a career advancement opportunity with a company that will challenge
my problem solving skills and allow me to develop my knowledge & potential.
Major Financial Company – Coventry
June 2008 - Present
Supporting desktop systems
Work as part of a proactive team of support staff responsible for delivering a high
Microsoft SQL Server
quality, customer-focused professional service. Providing the very highest level of
technical support and customer service to internal staff.
Updating and monitoring IT user accounts.
Maintenance & management of the Critical Windows based Server Environment.
Maintaining up to date Antivirus levels on all machines company wide.
Exchange Server 2010
Working on Active Directory accounts, configuration of Blackberrys & laptops.
Managing and monitoring of backups in multiple locations.
Providing maintenance support and break-fix solutions.
Follow Documented processes i.e. implementing change control procedures.
SharePoint Server 2010
Liaising & meeting with external suppliers of IT services.
Producing reports for senior managers.
Troubleshooting technical problems and implementing solutions.
Purchasing of IT Equipment and software in line within agreed budgets.
Supporting a multi-site IT infrastructure of at least 100 employees.
Responsible for the fast and accurate troubleshooting of reported faults.
Providing technical support via helpdesk systems for a wide range of internal &
KEY SKILLS AND COMPETENCIES
Highly organised and disciplined with a passion for Information Technology.
A positive, high energy team player.
Knowledge of VBscript, Shell Script, HTML language & Software licence control.
Having a passion for providing excellent customer service.
34 Anywhere Road
Customer focused and keen on exceeding expectations.
T: 02476 888 5544
M: 0887 222 9999
2005 - 2008
Maths (A) English (B) ICT (B) Science (C)
Driving license: Yes
Coventry Central College
2003 - 2005
– Available on request.