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View Internal Revenue Bulletins (IRBs)
Walk-in. Many products and services
How To Get Tax Help
are available on a walk-in basis.
published in the last few years.
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Figure your withholding allowances using
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You can get help with unresolved tax issues,
Products. You can walk in to many post
the withholding calculator online at
order free publications and forms, ask tax ques-
offices, libraries, and IRS offices to pick up
tions, and get information from the IRS in sev-
certain forms, instructions, and publica-
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eral ways. By selecting the method that is best
Determine if Form 6251 must be filed us-
tions. Some IRS offices, libraries, grocery
for you, you will have quick and easy access to
ing our Alternative Minimum Tax (AMT)
stores, copy centers, city and county gov-
tax help.
Assistant.
ernment offices, credit unions, and office
supply stores have a collection of products
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Sign up to receive local and national tax
Contacting your Taxpayer Advocate. The
available to print from a CD or photocopy
Taxpayer Advocate Service (TAS) is an inde-
news by email.
from reproducible proofs. Also, some IRS
pendent organization within the IRS whose em-
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offices and libraries have the Internal Rev-
Get information on starting and operating
ployees assist taxpayers who are experiencing
enue Code, regulations, Internal Revenue
a small business.
economic harm, who are seeking help in resolv-
Bulletins, and Cumulative Bulletins avail-
ing tax problems that have not been resolved
able for research purposes.
through normal channels, or who believe that an
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Phone. Many services are available by
Services. You can walk in to your local
IRS system or procedure is not working as it
phone.
Taxpayer Assistance Center every busi-
should.
ness day for personal, face-to-face tax
You can contact the TAS by calling the TAS
help. An employee can explain IRS letters,
toll-free case intake line at 1-877-777-4778 or
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Ordering forms, instructions, and publica-
request adjustments to your tax account,
TTY/TDD 1-800-829-4059 to see if you are eligi-
tions. Call 1-800-829-3676 to order cur-
or help you set up a payment plan. If you
ble for assistance. You can also call or write to
rent-year forms, instructions, and
need to resolve a tax problem, have ques-
your local taxpayer advocate, whose phone
publications, and prior-year forms and in-
tions about how the tax law applies to your
number and address are listed in your local
structions. You should receive your order
individual tax return, or you’re more com-
telephone directory and in Publication 1546,
within 10 days.
fortable talking with someone in person,
Taxpayer Advocate Service – Your Voice at the
visit your local Taxpayer Assistance
IRS. You can file Form 911, Request for Tax-
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Asking tax questions. Call the IRS with
Center where you can spread out your
payer Advocate Service Assistance (And Appli-
your tax questions at 1-800-829-1040.
records and talk with an IRS representa-
cation for Taxpayer Assistance Order), or ask an
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tive face-to-face. No appointment is nec-
Solving problems. You can get
IRS employee to complete it on your behalf. For
essary, but if you prefer, you can call your
more information, go to
face-to-face help solving tax problems
local Center and leave a message re-
every business day in IRS Taxpayer As-
Taxpayer Advocacy Panel (TAP). The
questing an appointment to resolve a tax
sistance Centers. An employee can ex-
TAP listens to taxpayers, identifies taxpayer is-
account issue. A representative will call
plain IRS letters, request adjustments to
sues, and makes suggestions for improving IRS
you back within 2 business days to sched-
services and customer satisfaction. If you have
your account, or help you set up a pay-
ule an in-person appointment at your con-
suggestions for improvements, contact the TAP,
ment plan. Call your local Taxpayer Assis-
venience. To find the number, go to www.
toll free at 1-888-912-1227 or go to
tance Center for an appointment. To find
irs.gov/localcontacts or look in the phone
the number, go to
book under United States Government, In-
ternal Revenue Service.
tacts or look in the phone book under
Free tax services. To find out what services
United States Government, Internal Reve-
are available, get Publication 910, IRS Guide to
nue Service.
Mail. You can send your order for
Free Tax Services. It contains a list of free tax
forms, instructions, and publications to
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publications and describes other free tax infor-
TTY/TDD equipment. If you have access
the address below. You should receive
mation services, including tax education and
to TTY/TDD equipment, call
a response within 10 days after your request is
assistance programs and a list of TeleTax top-
1-800-829-4059 to ask tax questions or to
received.
ics.
order forms and publications.
Accessible versions of IRS published prod-
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Department of the Treasury
ucts are available on request in a variety of
TeleTax topics. Call 1-800-829-4477 to lis-
National Distribution Center
alternative formats for people with disabilities.
ten to pre-recorded messages covering
P.O. Box 8903
various tax topics.
Internet. You can access the IRS web-
Bloomington, IL 61702-8903
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site at 24 hours a day, 7
Refund information. To check the status of
days a week to:
CD/DVD for tax products. You can
your refund, call 1-800-829-4477 and
order Publication 1796, IRS Tax Prod-
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E-file your return. Find out about commer-
press 1 for automated refund information
ucts CD/DVD, and obtain:
cial tax preparation and e-file services
or call 1-800-829-1954. Be sure to wait at
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available free to eligible taxpayers.
Current-year forms, instructions, and pub-
least 6 weeks from the date you filed your
lications.
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return (3 weeks if you filed electronically).
Check the status of your refund. Click on
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Have your tax return available because
Where’s My Refund. Wait at least 6 weeks
Prior-year forms, instructions, and publica-
from the date you filed your return (3
tions.
you will need to know your social security
weeks if you filed electronically). Have
number, your filing status, and the exact
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Bonus: Historical Tax Products DVD -
your tax return available because you will
whole dollar amount of your refund.
Ships with the final release.
need to know your social security number,
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your filing status, and the exact whole dol-
Tax Map: an electronic research tool and
Evaluating the quality of our telephone
lar amount of your refund.
finding aid.
services. To ensure IRS representatives give
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accurate, courteous, and professional answers,
Download forms, instructions, and publica-
Tax law frequently asked questions.
tions.
we use several methods to evaluate the quality
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Tax Topics from the IRS telephone re-
of our telephone services. One method is for a
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Order IRS products online.
sponse system.
second IRS representative to listen in on or
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Research your tax questions online.
Fill-in, print, and save features for most tax
record random telephone calls. Another is to ask
forms.
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some callers to complete a short survey at the
Search publications online by topic or
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keyword.
end of the call.
Internal Revenue Bulletins.
Publication 541 (April 2008)
Page 13