Automatic Water/sewer Bill Payment Enrollment Form Page 2
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1
2CITY OF TROY AUTOMATIC WATER/SEWER BILL PAYMENT
FREQUENTLY ASKED QUESTIONS
What is Automatic Bill Payment?
Customers can authorize the City of Troy to automatically withdraw water and sewer
payments electronically from a customer’s checking or savings account on the due date.
Customers receive the quarterly bill in advance before the payment is deducted. No
checks…no postage…no late payments…no hassles.
Automatic Bill Payment is free and easy to use. For more information, please call
248.524.3333 or visit our website
How does the customer enroll in the Automatic Bill Payment program?
Customer completes steps 1-4 on the Automatic Bill Payment Form and returns it to the City
of Troy Treasurer’s Office, 500 W. Big Beaver, Troy, MI 48084.
How long does it take to get on the plan?
As long as the enrollment form is received 7-10 business days prior to your due date, it will
be applied to the current bill. Please follow up with Treasurer’s Office to confirm that your
form was received.
How will the customer know the amount of the bill?
Customers will continue to receive the quarterly statement before the payments are deducted
from their accounts. Water/sewer bill amounts fluctuate quarterly. This should be taken into
consideration when submitting an enrollment form for Automatic Bill Payment.
How does the customer know that the bill has been paid?
Each bill paid by Automatic Bill Payment will be clearly itemized on the next billing statement
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and on your financial institution account statement. Payments are processed on the 15
of
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the month due or the next business day if the 15
falls on a weekend or holiday.
What if a customer changes financial institutions?
The customer must complete a new enrollment form.
Can a customer withdraw from the program?
Yes. The customer can complete the Cancellation Form and return it to the Treasurer’s
Office.
Can the customer be cancelled from the program?
Yes. The customer is cancelled immediately upon receipt of an Automatic Bill Payment
returned for insufficient funds or incorrect account number.
Can Final Reads be paid through Automatic Bill Payment?
No. Final Reads must be paid by check or cash. A request for a Final Read automatically
will cancel a customer from Automatic Bill Payment.
Who can I contact for more information about Automatic Bill Payment?
Contact the City of Troy Treasurer’s Office at 248.524.3333.
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