Instructions For Form 1040ez - Income Tax Return - Internal Revenue Service- 2006 Page 4
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36IRS Customer Service Standards
● Prompt refunds.
At the IRS, our goal is to continually
● Canceling penalties.
improve the quality of our services.
● Resolving problems.
To achieve that goal, we have
● Simpler forms.
developed customer service standards
in the following areas.
If you would like information about the IRS
● Easier filing and payment options.
standards and a report of our accomplishments, see
Pub. 2183.
● Access to information.
● Accuracy.
Help With Unresolved Tax Issues
Taxpayer Advocate Service
The Taxpayer Advocate Service is an independent
You can contact the Taxpayer Advocate Service by:
organization within the IRS whose employees assist
● Calling their toll-free case intake line at 1-877-777-4778
taxpayers who are experiencing economic harm, who are
or TTY/TDD 1-800-829-4059,
seeking help in resolving tax problems that have not been
● Writing or calling your local taxpayer advocate, whose
resolved through normal channels, or who believe that an
address and phone number are listed in the government
IRS system or procedure is not working as it should. You
listings in your local telephone directory and in Pub.
may be eligible for assistance if:
1546, The Taxpayer Advocate Service of the IRS—How
● You are experiencing economic harm or significant cost
to Get Help With Unresolved Tax Problems,
(including fees for professional representation),
● Filing Form 911, Application for Taxpayer Assistance
● You have experienced a delay of more than 30 days to
Order, with the Taxpayer Advocate Service, or
resolve your tax issue, or
● Asking an IRS employee to complete Form 911 on your
● You have not received a response or resolution to the
behalf.
problem by the date promised by the IRS.
To get a copy of Form 911 or learn more about the
The service is free, confidential, tailored to meet your
Taxpayer Advocate Service, go to
needs, and available for businesses as well as individuals.
There is at least one local taxpayer advocate in each state,
Low Income Tax Clinics (LITCs)
the District of Columbia, and Puerto Rico. Because
advocates are part of the IRS, they know the tax system
LITCs are independent organizations that provide low
and how to navigate it. If you qualify for assistance, you
income taxpayers with representation in federal tax
will receive personalized service from a knowledgeable
controversies with the IRS for free or for a nominal charge.
advocate who will:
The clinics also provide tax education and outreach for
● Listen to your problem,
taxpayers with limited English proficiency or who speak
English as a second language. Pub. 4134, Low Income
● Help you understand what needs to be done to resolve
Taxpayer Clinic List, provides information on clinics in
it, and
your area. It is available at or your local IRS
● Stay with you every step of the way until your problem
office.
is resolved.
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