Form 0750 Sample - Performance Appraisal Program Page 2
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6SECTION A - PERFORMANCE PLAN (Continued)
PERFORMANCE ELEMENTS/STANDARDS
3.
• P erformance Standard: Listens to customer feedback, positive and negative.
Acts to
resolve complaints within 3 business days.
Critical Element:
Safety
1.
Performance Standard:
Effectively monitors the technical aspects of the
USAA/Hartford program to ensure they are within USAA/Hartford guidelines. “3” exceptions
will be allowed monthly.
2.• P erformance Standard: Ensures that USAA/Hartford reports, records, and files are
accurate so that they do not require content correction or clarification more than “3”
times a month.
SAMPLE
VA FORM 0750, NOV 2003
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