Instructions For Filing A Claim Form - Federal Emergency Management Agency (Page 4 of 4) in pdf

B. Training

3. � The agents/producers will report their flood losses

via fax to the established CCO, along with wind

The NFIP Bureau and Statistical Agent Claims

coverage information in every instance except

Coordinator

and

FEMA

will

annually

conduct

those mentioned above. In all cases, the agent/

coordination training sessions, both pre- and post-

producer should send a copy of the loss notice to

event, in conjunction with the State Coastal Plans,

the insurer.

adjusters, state and local officials, and insurers to

train all participants. These training sessions will

4. � All separate wind losses insured by a WYO Company

include regional issues, the State Coastal Plans’

where a flood policy exists will be reported to the

procedures, confirmation of coverages for SAP losses,

CCO for assignment to qualified ad justing firms at

closed without payment (CWOP) procedures, adjuster

the CCO.

resources, and duplicate assignments, etc.

5. � Upon loss assignment, the insurer will be advised

The NFIP Bureau will continue to provide training for

of the assigned adjusting firm by modem transfer,

specific problems and situations that may arise during

fax, or mail.

a catastrophe event. FEMA suggests that within the

first 48 hours, or whenever applicable, an adjuster

6. � These procedures relate to assignment of claims

briefing should be conducted for all SAP adjusters

only. Insurers may perform other procedures in

and adjusting firms to ensure that they understand

accordance with their standard business practices.

program procedures.

IV. INCREASED COST OF COMPLIANCE (ICC)

Guidelines contained in the NFIP Adjuster Claims Manual

CLAIMS

provide details to address particular claims issues.

The manual can be accessed at

The NFIP policy will pay a qualified policyholder up to

business/nfip/claimsadj.shtm under “Information for

$30,000 of ICC benefits to bring a flood-damaged,

Claims Adjusters.”

insured building into compliance with state or local

floodplain management laws or ordinances. To

C. Agent/Producer Responsibilities

adequately advise clients at policy inception, and to

assist them in the event of a claim, the agent/producer

1. � When directed by FEMA, the agent/producer will

should become familiar with ICC.

have no authority to assign any losses involving

a flood policy when there is a reasonable belief

He or she can do this by attending an NFIP Agent

that there is flood and wind damage, and will

Workshop. Workshop details and links to other training

report the losses on the combined Wind/Flood

opportunities are available online at

loss notice to the Stationary CCO, with wind

gov/business/nfip/trainagt.shtm. More information

coverage information.

about ICC can be found in the Policy section of this

manual (see III.D., Coverage D – Increased Cost of

2. � Insurers insuring both the flood and the wind loss

Compliance, in any of the policy forms) and online in

should not report the combined loss to the CCO,

NFIP brochures F-300 and F-663 (

but will assign their own single adjuster.

gov/business/nfip/libfacts.shtm).

CL 4

May 1, 2011

Instructions For Filing A Claim Form - Federal Emergency Management Agency Page 4

Related Articles

Related forms

Related Categories