Publication 553 - Highlights Of 2002 Tax Changes Page 28

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Learn about the benefits of filing electronically (IRS
ble proofs. Also, some IRS offices and libraries have
e-file).
the Internal Revenue Code, regulations, Internal
Revenue Bulletins, and Cumulative Bulletins avail-
Get information on starting and operating a small
able for research purposes.
business.
Services. You can walk in to your local IRS office to
You can also reach us with your computer using File
ask tax questions or get help with a tax problem.
Transfer Protocol at ftp.irs.gov.
Now you can set up an appointment by calling your
local IRS office number and, at the prompt, leaving a
TaxFax Service. Using the phone attached to
message requesting Everyday Tax Solutions help. A
your fax machine, you can receive forms and
representative will call you back within 2 business
instructions by calling 703 –368 – 9694. Follow
days to schedule an in-person appointment at your
the directions from the prompts. When you order forms,
convenience.
enter the catalog number for the form you need. The items
you request will be faxed to you.
Mail. You can send your order for forms, instruc-
For help with transmission problems, call the FedWorld
tions, and publications to the Distribution Center
Help Desk at 703 – 487 – 4608.
nearest to you and receive a response within 10
workdays after your request is received. Find the address
Phone. Many services are available by phone.
that applies to your part of the country.
Western part of U.S.:
Western Area Distribution Center
Ordering forms, instructions, and publications. Call
Rancho Cordova, CA 95743 –0001
1 –800 – 829 –3676 to order current and prior year
forms, instructions, and publications.
Central part of U.S.:
Central Area Distribution Center
Asking tax questions. Call the IRS with your tax
P.O. Box 8903
questions at 1 – 800 – 829 –1040. Or, if your question
Bloomington, IL 61702 –8903
pertains to a partnership, corporate, estate, or trust
return, call the Business and Specialty Tax Help Line
Eastern part of U.S. and foreign addresses:
at 1 –800 – 829 – 4933.
Eastern Area Distribution Center
P.O. Box 85074
Solving problems. Take advantage of Everyday Tax
Richmond, VA 23261 –5074
Solutions service by calling your local IRS office to
set up an in-person appointment at your conve-
nience. Check your local directory assistance or
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for the numbers.
Publication 1796, Federal Tax Products on
CD-ROM, and obtain:
TTY/TDD equipment. If you have access to TTY/
TDD equipment, call 1 –800 –829 – 4059 to ask tax
questions or to order forms and publications.
Current tax forms, instructions, and publications.
TeleTax topics. Call 1–800 –829 –4477 to listen to
Prior-year tax forms and instructions.
pre-recorded messages covering various tax topics.
Popular tax forms that may be filled in electronically,
printed out for submission, and saved for record-
Evaluating the quality of our telephone services. To
keeping.
ensure that IRS representatives give accurate, courteous,
Internal Revenue Bulletins.
and professional answers, we use several methods to
evaluate the quality of our telephone services. One method
The CD-ROM can be purchased from National Techni-
is for a second IRS representative to sometimes listen in
c a l
I n f o r m a t i o n
S e r v i c e
( N T I S )
b y
c a l l i n g
on or record telephone calls. Another is to ask some callers
1 – 877 – 233 – 6767 or on the Internet at http://
to complete a short survey at the end of the call.
/cdorders. The first release is available in
early January and the final release is available in late
Walk-in. Many products and services are avail-
February.
able on a walk-in basis.
CD-ROM for small businesses. IRS Publication
3207, Small Business Resource Guide, is a must
Products. You can walk in to many post offices,
for every small business owner or any taxpayer
libraries, and IRS offices to pick up certain forms,
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have an extensive collection of products available to
print from a CD-ROM or photocopy from reproduci-
information, such as how to prepare a business plan,
Page 28
Chapter 8 How To Get Tax Help

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